Use of automatic calling system

Mr Brown made this Rhyddid Gwybodaeth request to Wolverhampton Homes Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Wolverhampton Homes Limited,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

Good Morning,

I am emailing in relation to the Freedom of Information request we have received on 18 December.

Your request will be dealt with as quickly as possible, and a final response should be sent to you within 20 working days of receipt.

If you wish to enquire about the progress of your request, then please do not hesitate to contact us, quoting the reference number, in the heading above.

Yours sincerely,

Catherine Allin
Information Governance Assistant
Tel. Office: 01902 554498
E-mail: [email address]
Secure Email:[email address]
City Of Wolverhampton Council

dangos adrannau a ddyfynnir

1 Atodiad

Dear Mr Brown

 

FREEDOM OF INFORMATION REQUEST

 

Thank you for your request for information about ‘Use of automatic calling
system’.  Your request was received on 18^th December 2018 and I am
dealing with it under the terms of the Freedom of Information Act 2000.

 

In response to your request, please see attached our response.

 

If you are not happy with how we handled your request you can ask for an
internal review.  Internal review requests should be submitted, in
writing, detailing your concerns, within two months of the date of receipt
of the response to your original letter and should be addressed to:

 

Information Governance Team

City of Wolverhampton Council

Civic Centre

St Peter’s Square

Wolverhampton

WV1 1SH

 

E-mail: [1][email address]

 

Under section 50 of the Freedom of Information Act 2000, you also have the
right to complain to the Information Commissioner.  However, the
Information Commissioner is unlikely to consider a complaint from you
unless you have first attempted to resolve the matter through our internal
review procedure. The Information Commissioner's details are:

 

The Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

0303 123 1113

 

[2]https://ico.org.uk/make-a-complaint/

 

Yours sincerely

 

 

Malkit Sahota

Information Governance Officer

Tel. Office: 01902 554042

 

[3]E-mail: [email address]

City of Wolverhampton Council

 

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