Dear Stockport Homes Limited,
I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.
I’d like you to provide the following information in this regard:
1/ Does your organisation use an automatic calling system or systems to contact tenants?
2/ Who is the manufacturer/provider of the system?
3/ How long have you been using the system?
4/ For what specific purpose(s) do you use the system?
5/ Can you demonstrate Ofcom compliance through system reports?
6/ Does the system provide a mechanism to prevent specific tenants from being called?
I look forward to receiving your reply soon.
Dear Mr Brown,
Our reference: FOI 3128
Thank you for your correspondence of 13th December 2018 where you requested information about automatic calling systems.
The information you requested is enclosed.
By providing a response to a Freedom of Information request, it does not automatically grant permission to re-use the information supplied.
Under UK copyright law you can (without permission) use any information supplied for the purposes of private study and non-commercial research. Similarly, information supplied can also be re-used for the purposes of news reporting. An exception to this is photographs.
Information where the copyright is owned and supplied by Stockport Homes can be re-used under the Open Government Licence. For information about this please see http://www.nationalarchives.gov.uk/doc/o... This does not apply to information which is copyrighted by a third party, you will need to apply for permission to re-use information under these circumstances.
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