Use of automatic calling system

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Dear St Leger Homes of Doncaster,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

St Leger Homes Info, St Leger Homes of Doncaster

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[1]Doncaster Council Tour de Yorkshire
To find out more and get involved go to: [2]www.dementiafriends.org.uk

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Walters, Janet, St Leger Homes of Doncaster

Dear Mr Brown

Thank you for your email requesting information about the use of automatic calling system within our organisation. I can advise that St Leger Homes of Doncaster is not an Housing Association and we do not use an automated calling system for any purpose.

If I can be of further assistance please contact me.

Janet Walters
Customer Relations Manager
Customer and Communications
Address: St. Leger Homes of Doncaster Ltd
St. Leger House
Carr Lane
DONCASTER
DN4 5AA
Phone: 01302 862864
E Mail: [email address] or Secure Email: [email address]

www.stlegerhomes.co.uk

To find out more and get involved go to: www.dementiafriends.org.uk

St. Leger Homes of Doncaster is a company controlled by Doncaster Metropolitan Borough Council. A Company limited by guarantee, registered in England and Wales, Registration No: 05564649.

Please treat this e-mail as confidential. If you have received this e-mail and it is not addressed to you, please accept my apologies, inform me as soon as possible and delete immediately. Thank you.

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