Dear Sanctuary Housing,
I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.
I’d like you to provide the following information in this regard:
1/ Does your organisation use an automatic calling system or systems to contact tenants?
2/ Who is the manufacturer/provider of the system?
3/ How long have you been using the system?
4/ For what specific purpose(s) do you use the system?
5/ Can you demonstrate Ofcom compliance through system reports?
6/ Does the system provide a mechanism to prevent specific tenants from being called?
I look forward to receiving your reply soon.
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