Dear Homes for Haringey,
I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.
I’d like you to provide the following information in this regard:
1/ Does your organisation use an automatic calling system or systems to contact tenants?
2/ Who is the manufacturer/provider of the system?
3/ How long have you been using the system?
4/ For what specific purpose(s) do you use the system?
5/ Can you demonstrate Ofcom compliance through system reports?
6/ Does the system provide a mechanism to prevent specific tenants from being called?
I look forward to receiving your reply soon.
Thank you for your email below. I am copying in our Feedback team who coordinate our responses to Freedom of Information requests. They will log this request and inform you of the next stages in the process, including when you can expect a response from Homes for Haringey.
That's great, thank you for the update.
Dear Mr Brown,
Thank you for your request. Subsequently, I have liaised with Miles
Goodwin, Team Manager within the income collection team, who confirmed
that neither Homes for Haringey or Haringey Council use or have use of an
automatic calling system.
Please contact our Feedback Team by email:
[email address] or by phone on 0208 489 5611 if you have
any further enquiries on this or any other Homes for Haringey issue. We
will be happy to assist you.
Nirmla Chumber I Feedback Officer
Homes for Haringey
4^th Floor | 48 Station Road | London | N22 7TY
Tel: 0208 489 5611(Option 1)
E: [email address]
Sent: 10 December 2018 15:32
To: Mr Brown <[FOI #538327 email]>
Cc: FeedbackHFH <[email address]>
Subject: RE: Freedom of Information request - Use of automatic calling
Thank you for your email below. I am copying in our Feedback team who
coordinate our responses to Freedom of Information requests. They will log
this request and inform you of the next stages in the process, including
when you can expect a response from Homes for Haringey.
Thank you for your help in completing this exercise.
Thank you for contacting the Homes for Haringey Feedback Team. We aim to
respond to all enquiries within 10 working days.
Homes for Haringey are closing for the Christmas period at the end of
Friday 21 December and we will not be returning to work until Monday 31
December 2018. Any correspondence received after the close of business on
Friday 21 December will not be received until Monday 31 December 2018.
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