Use of automatic calling system

Mr Brown made this Freedom of Information request to Helena Homes
This authority is not subject to FOI law, so is not legally obliged to respond (details).
This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. Although not legally required to do so, we would have expected Helena Homes to have responded by now (details). You can complain by requesting an internal review.

Dear Helena Homes,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

Customer Service Centre, Helena Homes

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Torus62 Limited, trading as Torus, is an exempt charity, a registered
provider of social housing and a community benefit society.
Registered in England
Financial Conduct Authority Number: 7826
Registered office: Helena Central, 4 Corporation Street, St Helens
Merseyside WA9 1LD

Helena Partnerships Limited is part of the Torus Group and is an exempt
charity, a registered provider of social housing and a community benefit
society.
Registered in England.
Financial Conduct Authority Number: 7824
Registered office: Helena Central, 4 Corporation Street, St Helens
Merseyside WA9 1LD

Golden Gates Housing Trust Limited is part of the Torus Group and is an
exempt charity, a registered provider of social housing and a community
benefit society.
Registered in England
Financial Conduct Authority Number: 7825
Registered office: Bank Park House, Kendrick Street, Warrington, WA1 1UZ

Torus 62 Commercial Services Limited
Registered in England
Company Registration Number: 05270846
Registered office: Helena Central, 4 Corporation Street, St Helens
Merseyside WA9 1LD