Use of automatic calling system

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Helena Homes fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Helena Homes,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

Customer Service Centre, Helena Homes

Thank you for contacting Helena Partnerships. We’ve received your email
and will respond within 4 hours during weekdays.

Our normal working hours are Monday to Friday, 8am - 5pm.

Emails received outside of these times will be dealt with the on the
following working day.

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Reference Number.

The OneCall Team

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Torus62 Limited, trading as Torus, is an exempt charity, a registered
provider of social housing and a community benefit society.
Registered in England
Financial Conduct Authority Number: 7826
Registered office: Helena Central, 4 Corporation Street, St Helens
Merseyside WA9 1LD

Helena Partnerships Limited is part of the Torus Group and is an exempt
charity, a registered provider of social housing and a community benefit
society.
Registered in England.
Financial Conduct Authority Number: 7824
Registered office: Helena Central, 4 Corporation Street, St Helens
Merseyside WA9 1LD

Golden Gates Housing Trust Limited is part of the Torus Group and is an
exempt charity, a registered provider of social housing and a community
benefit society.
Registered in England
Financial Conduct Authority Number: 7825
Registered office: Bank Park House, Kendrick Street, Warrington, WA1 1UZ

Torus 62 Commercial Services Limited
Registered in England
Company Registration Number: 05270846
Registered office: Helena Central, 4 Corporation Street, St Helens
Merseyside WA9 1LD