Use of automatic calling system

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Halton Housing Trust fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Halton Housing Trust,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

Involvement, Halton Housing Trust

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