Dear Halton Housing Trust,
I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.
I’d like you to provide the following information in this regard:
1/ Does your organisation use an automatic calling system or systems to contact tenants?
2/ Who is the manufacturer/provider of the system?
3/ How long have you been using the system?
4/ For what specific purpose(s) do you use the system?
5/ Can you demonstrate Ofcom compliance through system reports?
6/ Does the system provide a mechanism to prevent specific tenants from being called?
I look forward to receiving your reply soon.
Halton Housing Trust Automated Response
Thank you for your E-mail.
THIS IS AN AUTOMATED RESPONSE. PLEASE DO NOT REPLY TO THIS E-MAIL.
This mailbox is checked regularly and a member of the Trust will respond
to you shortly.
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.Donate Now