Use of automatic calling system

Mr Brown made this Rhyddid Gwybodaeth request to Catalyst Housing Limited
This authority is not subject to FOI law, so is not legally obliged to respond (manylion).


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Catalyst Housing Limited,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

Data Protection, Catalyst Housing Limited

8 Atodiad

Dear Mr Brown,

 

Please find our response in red below:

 

Regards

 

| [2][IMG]
[1]www.chg.org.uk [3][IMG]
[4][IMG]
Catalyst Housing [5][IMG]
Ltd., Ealing
Gateway,
26-30 Uxbridge
Road, London W5
2AU

 

From: Mr Brown <[FOI #537684 email]>
Sent: 07 December 2018 14:14
To: Data Protection <[email address]>
Subject: Freedom of Information request - Use of automatic calling system

 

Dear Catalyst Housing Limited,

I understand that some Housing Associations use automatic calling systems
to contact tenants for various reasons including those who may be in
arrears with their rent payments. I also understand that the use of
automated calling systems is subject to Ofcom’s Persistent Mis-use
Statement (December 2016) and UK Data Protection Legislation and enforced
by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to
contact tenants?

No

If so,

2/ Who is the manufacturer/provider of the system? N/A

3/ How long have you been using the system? N/A

4/ For what specific purpose(s) do you use the system? N/A

5/ Can you demonstrate Ofcom compliance through system reports? N/A

6/ Does the system provide a mechanism to prevent specific tenants from
being called? N/A

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

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Catalyst Housing Limited, Charitable Registered Society No. 16561R.
Authorised and Regulated by the Financial Conduct Authority
Catalyst Housing Charitable Trust, Charity Commission No 1113922 and
Company No 5677196.
Southall Day Centre Limited, Charity Commission No. 1025600 and Company
No. 2633497.
CHL Developments Limited, Company No. 4383701.
Barnet Community Homes Ltd, Company No. 4137272.
Vintage Care Limited, Company No. 4332708.
Catalyst Finance Limited, Company No. 4285958.
Catalyst By Design Limited, Company No. 6345572.
Catalyst Developments (Brent) Limited, Company No. 6244183.
Dee Park Developments (Catalyst) Limited, Company No. 6133854.
All companies are registered in England and Wales. Registered Office:
Ealing Gateway, 26-30 Uxbridge Road, Ealing, W5 2AU

References

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