Dear Mr Cassidy,

Thank you for your email received on 26 October 2020 requesting information about Unpaid council tax.

Please note you can now log a Freedom of Information request on our online portal on the following link https://www.knowsley.gov.uk/your-council...

I have recorded your request for information under reference F2020.10.3808.

This has been passed to the relevant service and you will receive a response by 20 November 2020.

In line with guidance published by the Information Commissioner’s Office, the council may make a charge for the provision of information – for example in order to cover the costs of postage (in line with the relevant postal charges) or charges for printing and copying (which will reflect photocopying charges levied by the council’s public libraries) or if this falls within the regulations of an EIR (Environmental Information).

You will be informed if a fee is to be applied before information is to be provided.

If you need further information please contact me.

Kind regards,

Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Knowsley
Merseyside
L36 9UX

dangos adrannau a ddyfynnir

Your FOI request has been completed

Dear Mark Cassidy

Your FOI with Reference Number : 3811 has been completed please click on the link
below to view it

[1]https://knowsleytransaction.mendixcloud....
Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Merseyside
L36 9UX
[2]www.knowsley.gov.uk

This e-mail and any attachments are confidential. It may contain
privileged information and is intended for the named recipient(s) only. It
must not be distributed without consent. If you are not one of the
intended recipients, please notify the sender immediately and do not
disclose, distribute, or retain this email or any part of it and do not
take any action based on it.
Unless expressly stated, opinions in this email are those of the
individual sender, and not of Knowsley MBC. Legally binding obligations
can only be created for, or be entered into on behalf of, Knowsley MBC by
duly authorised officers or representatives.
Knowsley MBC excludes any liability whatsoever for any offence caused, any
direct or consequential loss arising from the use, or reliance on, this
e-mail or its contents. We believe but do not warrant that this e-mail and
any attachments are virus free. You must therefore take full
responsibility for virus checking and no responsibility is accepted for
loss or damage arising from viruses or changes made to this message after
it was sent. Knowsley MBC reserves the right to monitor and/or record all
e-mail communications through its network in accordance with relevant
legislation.

References

Visible links
1. https://knowsleytransaction.mendixcloud....
2. http://www.knowsley.gov.uk/

Dear Mr Cassidy,

Thank you for your email received on 29 October 2020 requesting information about Council Tax.

Please note you can now log a Freedom of Information request on our online portal on the following link https://www.knowsley.gov.uk/your-council...

I have recorded your request for information under reference F2020.10.3822.

This has been passed to the relevant service and you will receive a response by 25 November 2020.

In line with guidance published by the Information Commissioner’s Office, the council may make a charge for the provision of information – for example in order to cover the costs of postage (in line with the relevant postal charges) or charges for printing and copying (which will reflect photocopying charges levied by the council’s public libraries) or if this falls within the regulations of an EIR (Environmental Information).

You will be informed if a fee is to be applied before information is to be provided.

If you need further information please contact me.

Kind regards,

Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Knowsley
Merseyside
L36 9YH

dangos adrannau a ddyfynnir

Dear Mr Cassidy

Thank you for contacting Knowsley Council on 5 December 2020 regarding an internal review.

In order for us to respond to your complaint can you please provide us with your personal email address.

For further assistance please contact the details above.

Kind regards

Customer Liaison Team
Knowsley MBC
Archway Road
Huyton
Knowsley
Merseyside
L36 9UX

dangos adrannau a ddyfynnir

Dear Mr Cassidy - Can you please provide me with your personal email address so that we can provide your complaint response?

Thank you for taking the time to contact Knowsley Council with the details of your complaint.

We will give you a full response within 15 working days. If this is not possible, we will write to you within this time to explain why and let you know how long a full response will take.

If you need any further information please see contact details above.

For your information I have attached the link to the complaint procedure below, if you do not have access please contact the customer liaison team for a paper copy.

https://secured.knowsley.gov.uk/Document...

Yours sincerely

Gill Ryan
Business Support Assistant
Customer Liaison Team, Customer Service

dangos adrannau a ddyfynnir

Dear Mr Cassidy – Can you please provide a personal email address or full
postal address in order for Knowsley Council to provide you with the
response to your complaint.

For your information please see the link below for a copy of Knowsley
Council complaint procedures:

[1]https://secured.knowsley.gov.uk/Document...

Following the email I sent to you about your complaint, received on the 7
December 2020, I have been unable to obtain all the information needed to
provide you with a full response.

I will respond to your complaint within a further 15 working days.

I am sorry for any inconvenience this may cause you.

If you need any further information please see contact details above.

Yours sincerely

Gill Ryan

Business Support Assistant

Customer Liaison Team, Customer Service

[2]Knowsley
This e-mail and any attachments are confidential. It may contain
privileged information and is intended for the named recipient(s) only. It
must not be distributed without consent. If you are not one of the
intended recipients, please notify the sender immediately and do not
disclose, distribute, or retain this email or any part of it and do not
take any action based on it.
Unless expressly stated, opinions in this email are those of the
individual sender, and not of Knowsley MBC. Legally binding obligations
can only be created for, or be entered into on behalf of, Knowsley MBC by
duly authorised officers or representatives.
Knowsley MBC excludes any liability whatsoever for any offence caused, any
direct or consequential loss arising from the use, or reliance on, this
e-mail or its contents. We believe but do not warrant that this e-mail and
any attachments are virus free. You must therefore take full
responsibility for virus checking and no responsibility is accepted for
loss or damage arising from viruses or changes made to this message after
it was sent. Knowsley MBC reserves the right to monitor and/or record all
e-mail communications through its network in accordance with relevant
legislation.

References

Visible links
1. https://secured.knowsley.gov.uk/Document...
2. Lets Get Tested
https://www.knowsleynews.co.uk/lets-get-...

Your FOI request has been completed

Dear Mark Cassidy

Your FOI with Reference Number : 3822 has been completed please click on the link
below to view it

[1]https://knowsleytransaction.mendixcloud....
Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Merseyside
L36 9UX
[2]www.knowsley.gov.uk

[3]Knowsley
This e-mail and any attachments are confidential. It may contain
privileged information and is intended for the named recipient(s) only. It
must not be distributed without consent. If you are not one of the
intended recipients, please notify the sender immediately and do not
disclose, distribute, or retain this email or any part of it and do not
take any action based on it.
Unless expressly stated, opinions in this email are those of the
individual sender, and not of Knowsley MBC. Legally binding obligations
can only be created for, or be entered into on behalf of, Knowsley MBC by
duly authorised officers or representatives.
Knowsley MBC excludes any liability whatsoever for any offence caused, any
direct or consequential loss arising from the use, or reliance on, this
e-mail or its contents. We believe but do not warrant that this e-mail and
any attachments are virus free. You must therefore take full
responsibility for virus checking and no responsibility is accepted for
loss or damage arising from viruses or changes made to this message after
it was sent. Knowsley MBC reserves the right to monitor and/or record all
e-mail communications through its network in accordance with relevant
legislation.

References

Visible links
1. https://knowsleytransaction.mendixcloud....
2. http://www.knowsley.gov.uk/
3. Lets Get Tested
https://www.knowsleynews.co.uk/lets-get-...