University bus service subsidies

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Dear University of Hertfordshire,

I am writing to request information under the Freedom of Information Act 2000.

I would like to know:

1. The subsidies provided by the university, to external bus companies operating university bus routes, for the last 5 complete academic years (2014/15 to 2018/19), broken down by the following where possible:
o Student travel
o University staff travel
o Any other subsidy provided
If the breakdown is not possible, a single subsidy figure for each academic year would be acceptable.

2. The expenditure on, and income from, any university provided bus services, including shuttle buses, for the last 5 complete academic years (2014/15 to 2018/19), broken down by the following where possible:
o Student travel
o University staff travel
o Bus staff salary
o Equipment costs, covering vehicles and facilities
o Any other operating costs
If the breakdown is not possible, a single expenditure and single income figure for each academic year would be acceptable.

3. The number of complaints received by the university regarding university bus services, for the last 5 complete academic years (2014/15 to 2018/19).

If the data is collected in financial years, rather than academic years, please do provide the information in this format, for the last 5 financial years (including 2018-19 if possible), making it clear which format has been used.

Yours faithfully,

Adam Hodgson

foi-request, UH, University of Hertfordshire

Dear Adam,

 

Thank you for your request for information under the FOI Act, which I
acknowledge.

 

I will obtain a response for you by the 13 April 2020 as required by the
Act.

 

Kind regards,

Aneeka

____________________________________________

Information Compliance Team

Legal & Compliance Services, Office of the Vice-Chancellor   

University of Hertfordshire LB 156, College Lane,

Hatfield, Hertfordshire, AL10 9AB

[1][University of Hertfordshire request email] 

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University of Hertfordshire

Ref: UHRFI002789

 

Dear Adam,

 

Request for information under the Freedom of Information Act 2000

 

Following your request for information on 15 March 2020 regarding bus
services, please see below for the University’s response. Please accept
our apologies for the delay in responding to you. 

 

For your ease of reference, our answers are set out following your
original queries as shown below: 

 

1. The subsidies provided by the university, to external bus companies
operating university bus routes, for the last 5 complete academic years
(2014/15 to 2018/19), broken down by the following where possible:
o Student travel
o University staff travel
o Any other subsidy provided
If the breakdown is not possible, a single subsidy figure for each
academic year would be acceptable.

The University of Hertfordshire does not pay a subsidy to any bus company.
The University has a service agreement with University Bus Limited for the
provision of services, which covers its staff and student needs.
2. The expenditure on, and income from, any university provided bus
services, including shuttle buses, for the last 5 complete academic years
(2014/15 to 2018/19), broken down by the following where possible:
o Student travel
o University staff travel
o Bus staff salary
o Equipment costs, covering vehicles and facilities
o Any other operating costs
If the breakdown is not possible, a single expenditure and single income
figure for each academic year would be acceptable.

Please visit the Companies House website to view the University's lodged
statutory accounts. 

[1]https://beta.companieshouse.gov.uk/compa...

3. The number of complaints received by the university regarding
university bus services, for the last 5 complete academic years (2014/15
to 2018/19).

We are unable to provide the number of complaints regarding bus services
as the University does not record this information. 

 

I trust that this sufficiently answers your information request. If you
have any queries about the above, please get back to me.

 

If you are not satisfied with the response to your Freedom of Information
Act 2000 enquiry, we encourage requesters to email [University of Hertfordshire request email]
in the first instance to see if your concerns can be addressed informally.
Following this if you are still dissatisfied with the response you
received you can request an internal review into the handling of your
request by emailing [email address]. Internal reviews will be conducted
in accordance with the University’s Freedom of Information Policy. We will
provide you with the outcome of the internal review within 20 working
days. In exceptional circumstances this may be increased to 40 working
days, but if this is the case we will inform you within the initial 20
working days. In accordance with the Freedom of Information Code of
Practice requests for an internal review should be made within 40 working
days of receiving the response. The University will not consider a request
for an internal review made after 40 working days.

 

Should you wish to appeal about the way your request was handled,
including any internal review you can contact the Information Commissioner
at https://ico.org.uk/concerns or write to: FOI/EIR Complaints Resolution,
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.

 

Information released in response to a Freedom of Information Act 2000
enquiry is protected by copyright in accordance with the Copyright, Design
and Patents Act 1988. Therefore, it may not be used by third parties for
any purpose not permitted by copyright law and the University of
Hertfordshire.

 

Kind regards,

 

Aneeka 

____________________________________________

Information Compliance Team

Legal & Compliance Services, Office of the Vice-Chancellor   

University of Hertfordshire LB 156, College Lane,

Hatfield, Hertfordshire, AL10 9AB

[University of Hertfordshire request email] 

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