Universal Credit - Agent Led Process for dealing with Absent joint tenant (Untidy tenancies) and unequal apportionment of rent

Roedd y cais yn llwyddiannus.

Dear Department for Work and Pensions,

Please could i have a copy of the Agent Led Process for dealing with Absent joint tenant (Untidy tenancies) and unequal apportionment of rent. Which provides the instructions for agents to follow.

Yours faithfully,

Andy Pennington

DWP freedom-of-information-requests, Adran Gwaith a Phensiynau

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References

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DWP Policy Group Freedom of Information,

1 Atodiad

Dear Andy Pennington,

I am writing in response to your request for information, received 14th
October.

Yours sincerely,

DWP Central FoI Team

Gadawodd Glenys Harriman anodiad ()

Surprised DWP say they can find nothing because the NHF in https://www.housing.org.uk/news-and-blog... quote DWP as saying "Note from the DWP
On 23 June 2020 a new ‘Record a change in joint tenancy costs’ to-do was introduced to Universal Credit Full Service, which ensures cases are automatically correctly paid each month without the need for manual payments or continued claimant intervention. New guidance has been issued to Work Coaches and Case Managers to make them aware of the changes. "
Wonder whether it's worth asking again and saying if it's not in an Agent Led Process is the guidance in something else?

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Universal Credit - Agent Led Process for dealing with Absent joint tenant (Untidy tenancies) and unequal apportionment of rent'.

The NHF in https://www.housing.org.uk/news-and-blog... quote DWP as saying "Note from the DWP
On 23 June 2020 a new ‘Record a change in joint tenancy costs’ to-do was introduced to Universal Credit Full Service, which ensures cases are automatically correctly paid each month without the need for manual payments or continued claimant intervention. New guidance has been issued to Work Coaches and Case Managers to make them aware of the changes. "

Please could i have a copy of this guidance referred to above.

Best wishes

Andy

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/u...

Yours faithfully,

Andy Pennington

DWP freedom-of-information-requests, Adran Gwaith a Phensiynau

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

dangos adrannau a ddyfynnir

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Policy Group Freedom of Information,

2 Atodiad

Dear Andy Pennington,

I am writing in response to your request for information, received 30th
October.

Yours sincerely,

DWP Central FoI Team