Unit diagrams for may timetable change
Dear Abellio East Midlands Limited,
Is it possible you could send me the New set diagrams from May timetable change please
Thank you for your email. We aim to respond to all contacts within 5 working day; however we are currently experiencing a very high level of contacts, so it may take us up to 20 working days.
If you contact is regarding the current Coronavirus situation including ticket refunds and travel information, full details are available on our website - www.eastmidlandsrailway.co.uk/covid-19. We will ensure that this page is updated regularly with up to date information. If you have not purchased your ticket from an EMR station or Website, please contact your retailer for advice on refunds.
If you are contacting us about a delay to your journey, the fastest and easiest way to get this
processed is by using our online portal. Please visit our website and re-submit your claim using
the following link- https://www.eastmidlandsrailway.co.uk/he.... We will ensure your case with the above reference number is closed, as you will get a new reference number when you re-submit your claim.
East Midlands Railway Customer Service Centre
Thanks for your email of 01 May 2021.
Unfortunately, we are unable to give you the information you require regarding our diagrams for the May 2021 timetable. EMR are a Limited company and do not have to release information under the Freedom of Information Act.
Here is a link to our fleet web page, where you can look into what trains we plan to run on each route;
Thanks again for getting in touch and I hope you find this information helpful.
Customer Relations Officer
Tel: 03457 125678
Email: [East Midlands Railway request email]
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