Undue Complaint Delays

[name removed] (Ataliwyd y cyfrif) made this Rhyddid Gwybodaeth request to South London and Maudsley NHS Foundation Trust

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai South London and Maudsley NHS Foundation Trust fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

[name removed] (Ataliwyd y cyfrif)

Dear South London and Maudsley NHS Foundation Trust,

Public Interest Disclosure.

Re: Patricia Towner. YMCA. Eva House. Croydon.

Please could you explain why South London and Maudsley NHS
Foundation Trust have refused to answer complaints regarding
alleged abuse, negligence and neglect since August 2012?

The Trust is supporting the eviction of a vulnerably ill adult from
a bed they pay for to save money and put her inappropriately in a
nursing home against her will. What can NHS England do to get the
Trust to answer the damning and scandalous allegations.

PHSO cannot get involved as SLaM have delayed responding to the
complaints indefinitely and they prefer local resolution but the
Trust refuse any resolution.

Yours faithfully,

[name removed] [name removed]

Kazeem, Toyin, South London and Maudsley NHS Foundation Trust

Dear Dr [name removed],
I am writing to acknowledge receipt of your request below regarding undue complaints delays under the terms of the Freedom of Information Act (2000).

This request will be aggregated with the request received by the Trust on 13th February 2014 regarding Discrimination / Institutional Abuse into one request under the terms of the Freedom of Information Act (2000), as they meet the requirements for aggregation i.e. the requests are related to the same or similar information/ issue.

We aim to provide you with the information requested within the 20 working days. In certain exceptional circumstances a fee may be payable and if that is the case, I will let you know the likely charges before proceeding. You will receive a notification if an exemption applies to the disclosure of this information under the Freedom of Information Act (2000).

If you have any queries about this letter, please contact us at [South London and Maudsley NHS Foundation Trust request email]

Yours sincerely,

Toyin Kazeem
Information Governance Assurance Officer

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