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“Uncooperative patient” incidents (or other similar description) in an NHS Hospital setting

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Matt O'Donoghue

Dear FOI Team,

I am a journalist who is researching the training and use of hospital security guards in an acute hospital setting.

The data you kindly provide will be compiled with other responses from each of the acute hospital trust across England to help produce a clear picture of the situation across the country.

In is anticipated that this data will be used as part of a report.

Using the Freedom of Information Act, please could you search your database (DATIX/ULYSES or other) and provide the data in response to the following inquiries:

1/ Year on year and for the past three calendar years, please could you provide figures for the number of times a DATIX/ULYSES or (please state other) your records keeping system holds, that relate to a report of “uncooperative patient behaviour” (or similar description which may include “violence and aggression”) was raised.

2/ Year on year and for the past three calendar years, how many of the above reports of “uncooperative patient behaviour” (or similar description which may include “violence and aggression”) resulted in an action by hospital security and how is this action described: eg: chemical, environmental, mechanical, physical or psychological

3/ What is your Trust policy on the restraint and detention of “uncooperative” patients?

4/ Which nationally recognised training framework and to which standards are your security staff trained? Eg: MAYBO, SAFESKILLS etc …

5/ What level of DBS checks are used when hiring your security staff?

6/ How often are your security staff DBS checked?

7/What are the minimum training standards and qualifications required of security staff carrying out patient “bed watch” duties?

8/ Year on year and for the last three calendar years, how many patient “bed watch” shifts did your hospitals need?

Thank you for your time and help.

Kindest regards,

Matt O’Donoghue

FOI (CROYDON HEALTH SERVICES NHS TRUST), Croydon Health Services NHS Trust

 

Thank you for your FOI request which is now being considered.  Your
reference number is: FOI 2756, and should be quoted in all your future
correspondence relating to this request.

 

Your request for information may be delayed beyond the 20 working day
statutory timeframe due to urgent operational responses to dealing with
Public Health priorities. We apologise for any inconvenience this may
cause, we do remain committed to responding to your request and will
respond as soon as we are able. Should our response to your request breach
the statutory timeframe and you remain unhappy with our response you have
the right to complain to the Information Commissioners Office and you can
contact them at Information Commissioner’s Office at Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF. Further details of the ICO procedure and
what they can investigate is available online at www.ico.gov.uk.

 

Kind regards

 

FOI & Policy Team

Croydon Health Services NHS Trust

Email: [email address]

 

 

 

 

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FOI (CROYDON HEALTH SERVICES NHS TRUST), Croydon Health Services NHS Trust

1 Attachment

 

Dear Matt,

 

FOI REFERENCE NUMBER: 2756

 
Thank you for your email of 21^st June 2021 requesting information Under
the Freedom of Information Act (FOIA) 2000.  I set out below your request
together with our response:

 

 

The data you kindly provide will be compiled with other responses from
each of the acute hospital trust across England to help produce a clear
picture of the situation across the country.

 

In is anticipated that this data will be used as part of a report.

 

Using the Freedom of Information Act, please could you search your
database (DATIX/ULYSES or other) and provide the data in response to the
following inquiries:

 

 

1/ Year on year and for the past three calendar years, please could you
provide figures for the number of times a DATIX/ULYSES or (please state
other) your records keeping system holds, that relate to a report of
“uncooperative patient behaviour” (or similar description which may
include “violence and aggression”) was raised. Please see attached

  

2018 2019 2020
133 148 87

 

2/ Year on year and for the past three calendar years, how many of the
above reports of “uncooperative patient behaviour” (or similar description
which may include “violence and aggression”) resulted in an action by
hospital security and how is this action described: eg: chemical,
environmental, mechanical, physical or psychological We do not hold this
Information

  

3/ What is your Trust policy on the restraint and detention of
“uncooperative” patients?

We do not restrain/detain uncooperative patients. Security only intervene
where there is an immediate risk to the person or others, or to restore
order.

 

4/ Which nationally recognised training framework and to which standards
are your security staff trained? Eg: MAYBO, SAFESKILLS etc …

There is no nationally recognised training framework for restraint.
Officers are trained using the NFPS model.

 

5/ What level of DBS checks are used when hiring your security staff?

Enhanced DBS check

 

6/ How often are your security staff DBS checked?

Every three years or upon recruitment

 

7/What are the minimum training standards and qualifications required of
security staff carrying out patient “bed watch” duties?

Security do not perform bed watch duties

 

8/ Year on year and for the last three calendar years, how many patient
“bed watch” shifts did your hospitals need?

N/A

 

 

 The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research that you are doing and
for the purposes of news reporting. Any other reuse, for example
commercial publication, would require the permission of the copyright
holder which must be expressly given.

 

If you are unhappy with this response the Trust has a formal Complaints
Procedure which you may use by writing to The Medical Director,
[1][Croydon Health Services NHS Trust request email].  If you remain unsatisfied you may contact the
Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow,
Cheshire   SK9 5AF.   Further details of this procedure can be found
online at - [2]https://ico.org.uk/.

Thank you for your interest in Croydon Health Services NHS Trust.

 

Yours sincerely

 

FOI Team

Croydon Health Services NHS Trust

Email: [3][email address]

 

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We don't know whether the most recent response to this request contains information or not – if you are Matt O'Donoghue please sign in and let everyone know.