Dear Home Office,
We run a EU SSers Group and have found that Home Office has a partnership with this company that is not serving customers fairly or widely in the Devon or Cornwall and we would like to know why you are allowing this to happen.
1) Why are there only 2 weeks of appointments ever shown on the Sopra website for the Devon or Cornwall area's
2) When we have rang the EU Settlement helpline they have informed us that the Exeter Post Office that carries out Biometrics and securely sends them to the Home Office are not valid and that EU Settlement customers will have to only choice to use a failed service offered by the Sopra website that is only offering (Free appointments in London or Cardiff) which are hundreds of miles away for Cornwall & Devon EU Settlement customers to have to travel.
3) Can we go to the Post Office and pay for what should be Free and pay the fee £19.50 in order to do more locally and not be forced to use a service that is not available in Devon or Cornwall with all shown appointments booked two weeks in advance.
4) How many EU Settlement appointments for Biometrics have taken place for free since the roll out of this program from Devon or Cornwall?
5) Sofra has a helpline for a cost of £2.50 a minute are they using this to be only way to book any appointments in Devon or Cornwall? Asking as no matter what time of day or night no appointments appear for free or chargeable in Devon or Cornwall area.
Thank you for contacting the Home Office with your request.
This has been assigned to a caseworker (case ref 53508). We will aim to send you a full response by 29/05/2019 which is twenty working days from the date we received your request.
If you have any questions then please do not hesitate to contact us.
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Dear Sir or Madam,
Please find attached a letter in response to your FOI request of 29 April.
Customer Performance and Improvement
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