Dear Home Office,
Background to request:
Since November 2018, Sopra Steria in partnership with UK Visas and Immigration have introduced a new service for customers in the UK applying to extend their stay or apply for citizenship. To complete the applications process customers must book an
appointment either at one of six core locations in major cities during office hours on a free to use basis, or take advantage of an enhanced user-pay service in 50 local libraries.
For the period between January 1st 2019 and the most recent date you possess records for (please confirm this date in your response), please can you kindly confirm the following:
- The overall total number of appointments booked by customers during the above mentioned period at the Premium Lounge Service Point 20 Mark Lane London.
- The overall total number of appointments booked by customers during the period at the
Bournemouth Service Point Bournemouth Library, 22 The Triangle Bournemouth
- The overall number of appointments booked by customers 'on a free to use basis' during the period at the Croydon Core Service Point Bedford Point, 35 Dingwall Road Croydon
- The overall total number of appointments booked by customers during the period at the Croydon Core Service Point Bedford Point, 35 Dingwall Road Croydon that incurred an additional appointment booking fee i.e. for out of hours / next day / same day appointment.
Dear Mr Hugkulstone,
Thank you for contacting the Home Office with your request.
This has been assigned to a caseworker (case ref 53442). We will aim to
send you a full response by 23/05/2019 which is twenty working days from
the date we received your request.
If you have any questions then please do not hesitate to contact us.
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Dear Mr Hugkulstone
Please find attached a letter in response to your FOI request of 24 April.
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