David Hugkulstone

Dear Home Office,

Background to request:

Since November 2018, Sopra Steria in partnership with UK Visas and Immigration have introduced a new service for customers in the UK applying to extend their stay or apply for citizenship. To complete the applications process customers must book an
appointment either at one of six core locations in major cities during office hours on a free to use basis, or take advantage of an enhanced user-pay service in 50 local libraries.

FOI Request:

For the period between 1st May 2019 and the most recent date you possess records for (please confirm this date in your response), please can you kindly confirm the following:

- The overall total number of appointments booked by customers during the above mentioned period at the Premium Lounge Service Point 20 Mark Lane London.

- The overall total number of appointments booked by customers during the period at the
Bournemouth Service Point Bournemouth Library, 22 The Triangle Bournemouth

- The overall number of appointments booked by customers 'on a free to use basis' during the period at the Croydon Core Service Point Bedford Point, 35 Dingwall Road Croydon

- The overall total number of appointments booked by customers during the period at the Croydon Core Service Point Bedford Point, 35 Dingwall Road Croydon that incurred an additional appointment booking fee i.e. for out of hours / next day / same day appointment.

This request mirrors the information provided earlier this year under FOI Response 53442.

Thank you.

Yours faithfully,

David Hugkulstone

FOI Requests, Home Office

Dear David Hugkulstone,

 

 

Thank you for contacting the Home Office with your request.

 

This has been assigned to a caseworker (case ref 56047). We will aim to
send you a full response by 19/11/2019 which is twenty working days from
the date we received your request.

 

If you have any questions then please do not hesitate to contact us.

 

 

Thank you,

 

N McKenzie

Home Office

 

 

 

dangos adrannau a ddyfynnir

FOI Responses, Home Office

3 Atodiad

[1]Logo for letterhead.png  

   

                     

 

Dear Mr Hugkulstone

 

Please find attached a letter in response to your FOI request of 22
October 2019.

 

Yours sincerely

 

CCT FOI

Central Operations team

 

dangos adrannau a ddyfynnir

References

Visible links

FOI Responses, Home Office

3 Atodiad

[1]Logo for letterhead.png  

   

                     

 

Dear Mr Hugkulstone

 

FOI 56047

 

Please find attached a letter in response to your FOI request of 22
October 2019.

 

Yours sincerely

 

CCT FOI

Central Operations team

 

dangos adrannau a ddyfynnir

References

Visible links