Information request
Our reference: 8146589

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Dear Mr Reeves-morris
 
Environmental Information Regulations 2004
 
Thank you for your email which we received on 22 August 2019.
 
Kent County Council acknowledges your request for information under 
the Environmental Information Regulations 2004.  Assuming KCC holds this
information, we will endeavour to supply the data to you as soon as
possible but no later than 20 September 2019 (20 working days from date of
receipt).
 
We will advise you as soon as possible if we do not hold this information
or if there are exemptions to be considered and/or any costs for providing
the information.
 
Please quote our reference - 8146589 in any communication regarding this
particular request.
 

Please see our [1]Information Rights Privacy Notice for details of how we
process your personal data.

 
Yours sincerely
 
 
Kelly Leeson
Strategic and Corporate Services
 
NOTE: Please do not edit the subject line when replying to this email.

References

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1. https://www.kent.gov.uk/about-the-counci...

Thank you for submitting an enquiry to KCC Highways and Transportation.

Your reference number is shown below and you can track the progress of
this at www.kent.gov.uk/highwayfaults

Logged Date: 23/08/2019 11:12:47
Enquiry Number: 15818635
Enquiry Subject: Business Support FOI Request, FOI Request - Single Issue
Location: Kent

We aim to fix:
• Danger faults within 2 hours
• Safety Hazards within 7 days
• Routine faults such as potholes, streetlights and soft landscape issues
within 28 days (unless we believe it to be more serious in which case it
may be done sooner)
• Traffic Signals within 4 hours if they are urgent or within 7 days if
less urgent
• Drainage issues within 90 days
• All other faults will be scheduled to our planned maintenance

If you telephoned us to report this issue, please consider using our
online fault reporting tool next time. It’s been designed with the
following in mind:
• It’s the quickest and easiest way to tell Highways about issues
• See existing faults (raised by customers and highways staff) and
highways assets such as streetlights & trees.
• You are able to give us specifics about how bad a fault is and exactly
where it is without having to get someone on the other end of a phone to
understand it first
• You can upload photos to help us to prioritise repairs
• It saves the council £5 on every enquiry logged online as that’s what it
costs KCC to manage a phone call and faults go directly to the relevant
Highways team rather than having to be triaged first
• The reporting tool can be easily accessed from all kinds of devices (its
optimized for smartphones and tablets) and can use local KCC libraries or
gateways if you don’t have internet access at home
• It frees up our Contact Point staff to handle emergency and complex
enquiries

Watch our new video which guides customers through the reporting tool.
Find it at www.kent.gov.uk/highways

Please do not reply to this message. This is an automated message and
responses are not monitored.

Information request
Our reference: 8146589

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Dear Mr Reeves-Morris
 
Thank you for your request for information received on 22 August 2019.
 
Please find attached our response to your request.
 
Yours sincerely
 
 
Carly Wattle
Information Access Officer
Strategic and Corporate Services
+443000417061

 
NOTE: Please do not edit the subject line when replying to this email.