Dear Transport for London,
I would like to request the Barclay's cycle network usage statistics and passenger usage figures for the associated
London bus and tram routes within the boundaries of the London cycle network, for the years since the introduction of the cycle network. specifically, number of users and distances travelled. as well as fare / cost of travel.
I would also be interested in any impact studies or guidelines on presenting the aforementioned data.
I would also request that the data be in Usable form, such as a CSV.
London South Bank university
Dear Mr Dyer
TfL Ref: FOI-0318-1314
Thank you for your email which we received on 28 May 2013 asking for
information about transport usage statistics.
Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy.
A response will be provided to you by 25 June 2013.
In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.
FOI Case Officer
FOI Case Management Team
Transport for London
I am particularly interested in showing the potential areas of expansion of cycle network... and to also show if the cycle network has relieved traffic or bus usage on the cycle routes associated, if also students are truly able to utilize the system efficiently.
this study shall be used as a university project in business intelligence (bsc) @ London south bank university.
an insights would also be welcomed and final results shared, if interested. I am available for a meeting to discuss or or can be contacted by email or through the university.
Dear Mr Dyer
TfL Ref: FOI-0318-1314
Thank you for your email received on 27 May 2013 asking for information
about transport usage statistics within the Barclays Cycle Superhighways
Your request has been considered in accordance with the requirements of
the Environmental Information Regulations and our information access
policy. I can confirm we hold some of the information you require.
Please find the attached report (published in 2011) which provides an
assessment of the first two Barclays Cycle Superhighways.
Since the introduction of the Barclays Cycle Superhighways routes 3 and 7
in July 2010, the number of cyclists counted on the routes in the morning
and evening peak periods (07:00-10:00 and 16:00-19:00) had increased by an
average of 105% in September 2012. On routes 2 and 8, which were
introduced in July 2011, morning and evening peak period cycle counts had
increased by 40% when comparing September 2010 to September 2012.
Please see the attached tables for more information.
For key trends and developments relating to travel and transport in
Greater London, including the impact of the Barclays Cycle Superhighways
on cycle travel behaviour and the characteristics of scheme users, please
see the Travel in London Report 4 at
Please note we do not hold data for London Buses and Tramlink which cover
the boundaries of the Cycle Superhighways network.
Therefore, for London Tramlink, we have provided annual passenger numbers
across the Tramlink network. Please find the tram passenger data in the
2010/11 2011/12 2012/13
27,862.25 28,542.18 30,068.93
For London Buses we have provided passenger boarders on routes running
‘in’ and ‘to’ and ‘from’ inner London, defined here as Zone 1 of the tube
network. Please note the figures are not directly comparable with each
other as they are based on complete weeks.
(Listed in millions of boarders on London Bus routes).
Financial Year Inner London Bus Network
2010/11 940 2 289
2011/12 933 2 344
2012/13 904 2 335
Regarding fare/cost of travel, as we are not entirely sure what
information you require, for London Tramlink we have provided an average
revenue per passenger (average fare paid) for each of the financial years
in the table below.
Financial Average Fare
For the bus network, we have provided revenue per journey figures as a
whole. The table below shows both the revenue per journey for fare payers
only and for all journeys, including free children, Freedom Passes and so
Whilst equivalent figures for the area within the boundaries of the Cycle
Superhighways network are not available, it is unlikely that they would be
Financial Year Fare Payers only All passengers
2010/11 £0.70 £0.55
2011/12 £0.73 £0.57
2012/13 £0.78 £0.61
For latest data on the distance operated on the London Buses and Tramlink
network, please see the Travel in London Report 5 at
Please note where links to information have been provided above this has
been done in accordance with section 21 of the FOI Act, as we are not
obliged to supply you with copies of the requested information if it is
already accessible to you elsewhere.
If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.
FOI Case Officer
FOI Case Management Team
Transport for London
I would like to thank you for your detailed response to my query. I believe that I have most of the information I have requested.
I would like to request the passenger counts / per route for all the years since the beginning of the creation of the London cycle network please as this will enable me to show the increased number of users of each route by year, if its possible I would like the figures weekly also so I could also show the seasonal trends. I must generate my own charts so the XLS format is desired.
Again I thank you as this data shall enable me to complete my evaluation / project of the increasing popularity of the services being offered by the London cycle network. this should complete my request for data for this project
4 September 2013
Our reference: IRV-041-1314
Dear Mr Dyer
I am contacting you further to your concerns about the response to your
request for information under the Freedom of Information Act (FOI) 2000
for information relating to London’s cycle network. You requested the
passenger counts per route for all the years since the beginning of the
creation of the London cycle network. I am sorry that I have not been
able to respond to you sooner.
Following your email, I have reviewed the correspondence relating to your
request, including your request for an internal review. From this, it
appears that in your request you are conflating two separate schemes
relating to cycling in London, and this seems likely to be reason why you
are not satisfied that the response provided to you were accurate.
The responses provided to you in response to your request, and to your
previous one, concerned the Barclays Cycle Superhighways network, and this
appears to be a reasonable interpretation of your requests, given that
both your first request and this one referred to the cycle network. The
information provided to you therefore relates to the network of Cycle
Superhighways about which more information can be found here:
The Barclays Cycle Hire Scheme is a separate and distinct scheme, although
both receive sponsorship from Barclays Bank. The request to which you
refer in your request for an internal review is for information relating
to the Barclays Cycle Hire Scheme, rather than the Barclays Cycle
Superhighways, so the information released in response to that request is
completely different to the information provided in response to your
I note that your request refers to users per route and, unlike the
Superhighways, the Cycle Hire Scheme is not based around particular
routes. Therefore, there was no reason for the case officer to seek
clarification from you, or provide advice and assistance in accordance
with section 16 of the FOI Act. In addition, the previous responses to
you, and the acknowledgement of your request, all refer to the
Superhighways, rather than the Cycle Hire Scheme. As you did not contact
the Information Access team to indicate that this was not what you meant,
it was not unreasonable for the Information Access team to infer that your
request had been interpreted correctly.
As the request was reasonably interpreted as relating to the Barclays
Cycle Superhighways, the review has upheld the response that you had
already been provided with the relevant information. This is taking into
account the fact that the right under FOI is to information, rather than
documents. However, we do hold the raw underlying data relating to the use
of the Barclays Superhighways routes, the summary of which has already
been provided to you. If you wish to receive this Barclays Superhighways
raw data, please let me know.
In view of this, it is clear that the requests for information contained
in your internal review request concerning data broken down by docking
stations should be considered to be a new and separate requests under the
FOI Act, relating to the Barclays Cycle Hire Scheme and not the Barclays
Superhighways Scheme. Although it was noted that your internal review
request raised the Cycle Hire Scheme explicitly for the first time, it
does not appear that this was at the time been logged and processed as a
new request, though it is possible that you should have been contacted at
the time to clarify whether you wished this to be logged and processed,
and I am sorry that this was not done. However, I am made aware that you
had submitted a subsequent request for data concerning the Barclays Cycle
Hire Scheme, and this includes all the same information that you refer to
in your internal review request. If you do wish this part of your internal
review request to be handled separately in view of your subsequent
request, please let me know, and I will arrange for the information access
team to process it as a new request.
If you are dissatisfied with the outcome of this internal review you can
refer the matter to the independent authority responsible for enforcing
the Freedom of Information Act, at the following address:
Information Commissioner’s Office
Cheshire SK9 5AF
A complaint form is also available on the ICO’s website
Peter Sloane | Senior Information Governance Adviser (Enforcement and
Information Governance | General Counsel | Transport for London
Windsor House, 42-50 Victoria Street, London SW1H 0TL
E: [email address]
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