TransPennine negotiations regarding the 2-hour assistance booking window

Roedd y cais yn rhannol lwyddiannus.

Dear Department for Transport,

The TransPennine Franchise Agreement says:

"82.2 The Franchisee shall engage and use its reasonable endeavours to agree with:
(a) Network Rail that the advance notice required to be given by a customer when making a Passenger Assistance reservation in respect of a rail journey from or to a Network Rail Managed Station at which the Passenger Services call is reduced to no more than 2 hours;
(b) the Northern Franchisee that the advance notice required to be given by a customer when making a Passenger Assistance reservation in respect of a rail journey from or to a station in respect of which the Northern Franchisee is the Facility Owner and at which the Passenger Services call is reduced to no more than 2 hours (“Advanced Notice Reduction”). From the date of such agreement, the Franchisee shall establish and implement such procedures as are necessary for the purposes of giving effect to the Advance Notice Reduction as agreed with the Northern Franchisee."

The ORR said in their most recent TransPennine DPPP approval letter:

"We recognise that you have not been able to secure the introduction of a 2-hour notice period for booked assistance travelling on your services to or from Northern and Network Rail managed stations, as envisaged in your franchise agreement, and that this is the subject of franchise variation discussions with Rail North"

I am disappointed that Network Rail and Northern have proven to be intransigent on this issue. Please provide material that demonstrates what has happened; what TPE have done to attempt to get Network Rail and Northern to acquiesce; and what they are negotiating about in respect of their franchise agreement.

Rail North say you are the authority that owns and holds this information.

"contract information, including information relating to franchise
agreement variations is held and owned exclusively by the Department of
Transport, who provide the technology for the Rail North Partnership. As
TfN do not hold the information requested, I consider that your request
for information should be submitted to the DfT as the appropriate public
authority"

https://www.whatdotheyknow.com/alaveteli...

Yours faithfully,

Doug Paulley

Department for Transport

Dear Doug Paulley,

I am writing to acknowledge receipt of your request for information which
has been allocated reference number P0016693.

A response will be issued to you in due course.

Regards,

Ivan Pocock
Department for Transport
FOI Advice Team
Digital Service
Zone D/04
Ashdown House
Sedlescombe Road North
St Leonards on Sea
East Sussex
TN37 7GA

dangos adrannau a ddyfynnir

Rail-franchise-correspondence, Department for Transport

2 Atodiad

Dear Mr Paulley

 

Please find a response to your Freedom of Information request.

 

Yours sincerely

 

Paul Roberts

 

 

[1][IMG]          Paul Roberts 
Correspondence Manager, Passenger Services 

4/15, Great Minster House
33 Horseferry Road, London, SW1P 4DR  
[2]Follow us on twitter @transportgovuk 

 

dangos adrannau a ddyfynnir

Rail-franchise-correspondence, Department for Transport

2 Atodiad

Dear Mr Paulley

 

Please find a response to your Freedom of Information request.

 

Yours sincerely

 

Paul Roberts

 

[1][IMG]          Paul Roberts 
Correspondence Manager, Passenger Services 

4/15, Great Minster House
33 Horseferry Road, London, SW1P 4DR  
[2]Follow us on twitter @transportgovuk 

 

dangos adrannau a ddyfynnir

Dear Rail-franchise-correspondence,

On 21st December you said:

"In your case we need to extend our response time limit by a further 12 working days"

I know it's been Christmas but the 12 working days have passed, please could you tell me when you hope to respond?

Thank you

Yours sincerely,

Doug Paulley

Rail-franchise-correspondence, Department for Transport

2 Atodiad

Dear Mr Paulley

 

Please find attached a response to your Freedom of Information request.

 

Yours sincerely

 

Paul Roberts

 

[1][IMG]          Paul Roberts 
Correspondence Manager, Passenger Services 

4/15, Great Minster House
33 Horseferry Road, London, SW1P 4DR  
[2]Follow us on twitter @transportgovuk 

 

dangos adrannau a ddyfynnir

Rail-franchise-correspondence, Department for Transport

2 Atodiad

Dear Mr Paulley

 

Please find a response to your Freedom of Information request.

 

Yours sincerely

 

Paul Roberts

 

[1][IMG]          Paul Roberts 
Correspondence Manager, Passenger Services 

4/15, Great Minster House
33 Horseferry Road, London, SW1P 4DR  
[2]Follow us on twitter @transportgovuk 

 

dangos adrannau a ddyfynnir

Rail-franchise-correspondence, Department for Transport

2 Atodiad

Dear Mr Paulley

 

Please find a response to your Freedom of Information request.

 

Yours sincerely

 

Paul Roberts

 

[1][IMG]          Paul Roberts 
Correspondence Manager, Passenger Services 

4/15, Great Minster House
33 Horseferry Road, London, SW1P 4DR        
[2]Follow us on twitter @transportgovuk 

 

dangos adrannau a ddyfynnir