Training course documentation for Adjudicators

Martin Donoghue made this Rhyddid Gwybodaeth request to Pensions Ombudsman

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Martin Donoghue

Dear Pensions Ombudsman,

Could you please provide me with a copy of the course material and/or other such documents you provide to your staff who are undertaking training as an Adjudicator or Assistant Adjudicator?

Yours faithfully,

Martin Donoghue

Deepa Shah, Pensions Ombudsman

 

Dear Martin Donoghue,

 

Thank you for your email of 13 May 2019 requesting information under the
Freedom of Information Act 2000. 

 

Your request:

Could you please provide me with a copy of the course material and/or
other such documents you provide to your staff who are undertaking
training as an Adjudicator or Assistant Adjudicator?

 

Our response:

 

I can confirm that we do hold information relevant to your request. 
However, the information held may be subject to a qualified exemption. In
this case, the information you are seeking may be exempt under s.31 of the
Act which relates to information that could prejudice the administration
of justice or law enforcement or section 36(2)c which relates to
information that could prejudice the effective conduct of affairs. In line
with the terms of these exemptions in the Freedom of Information Act, we
have to consider whether it would be in the public interest for us to
provide you with the information requested. However, we have not yet
reached a decision on the balance of the public interest in this case.

 

Under Section 10(3) of the Act, we are able to extend the statutory time
limit of 20 working days where the information held may be exempt under a
qualified exemption, and we require more time to consider the balance of
the public interest when deciding whether to disclose the information or
not. I consider that it will take an additional 20 working days in order
to reach a decision on where the balance of the public interest lies and
we plan to provide you with a response by 8 July 2019.

 

Kind regards

Deepa

 

Deepa Shah│Information Manager

The Pensions Ombudsman

 [1]www.pensions-ombudsman.org.uk

 

 

 

 

 

dangos adrannau a ddyfynnir

Deepa Shah, Pensions Ombudsman

2 Atodiad

Dear Martin Donoghue,
 
Thank you for your email of 13 May 2019 requesting information under the
Freedom of Information Act 2000. 
 
Your request:
Could you please provide me with a copy of the course material and/or
other such documents you provide to your staff who are undertaking
training as an Adjudicator or Assistant Adjudicator?
 
Our response:
 
Further to my email of 10 June, I can confirm that we do hold information
relevant to your request.  Our staff follow the processes for handling
complaints which are set out on our website at
[1]www.pensions-ombudsman.org.uk. They also follow processes set out in
the attached casework handbook and induction pack.  However, please note
that parts of the casework handbook and the induction pack are now out of
date as our case management system for managing casework has recently
changed. Staff also receive external training on technical pensions
knowledge.
 
I hope this reply is helpful.
 
If you are unhappy with the way we have handled your request for
information, you may ask for an internal review outlining your reasons for
requesting it.  Requests for internal reviews must reach us within 40
working days of this response. Please send these to
[2][Pensions Ombudsman request email], quoting your reference number and
explaining why you are getting in touch.
 
If you are not satisfied with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. Generally the Information Commissioner cannot make a decision
unless you have exhausted our internal procedure.
 
The Information Commissioner can be contacted at: Information Commissioner
House, Wycliffe House, Water Lane, Wilmslow, SK9 5AF or [3]www.ico.org.uk.
 
Kind regards
Deepa
 
Deepa Shah│Information Manager
The Pensions Ombudsman
 [4]www.pensions-ombudsman.org.uk
 
 
 
 

dangos adrannau a ddyfynnir