Training around charging migrants for *NON-CLINICAL FRONT-FACING* staff

Ruth Atkinson made this Rhyddid Gwybodaeth request to Department of Health and Social Care

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Department of Health,

1. I would like to know if there is any standardised training in how to appropriately charge migrants for care provided for NON-CLINICAL FRONT-FACING staff in NHS hospitals in England?

2. If so, could you send me a link to training provisions?

3. Is such training mandatory? If so, how is attendance / completion monitored?

4. If not, how do NON-CLINICAL FRONT-FACING staff at NHS hospitals in England find out about all of the multiple exemptions and treatment categories incorporated into the Immigration Act 2014 (as revised this year)?

Yours faithfully,

Ruth Atkinson

Do Not Reply,

 

Our ref: DE-1039819  

 

Dear Ms Atkinson,
 
Thank you for your correspondence of 23 June about overseas visitors and
their access to the NHS.  I have been asked to reply.

You requested your correspondence to be treated under the Freedom of
Information Act.  However, as your correspondence asked for general
information, rather than requesting recorded information or documentation,
on this occasion the Department has not considered your correspondence
under the provisions of the Act.

 

Hospitals must comply with all applicable law and guidance in relation to
the identification of and collection of charges from overseas visitors. 
Details of the legislation and guidance can be found on the Government
website at the following link:

[1]https://www.gov.uk/government/publicatio...
regulations

Guidance from the Department makes it clear that providers may take
deposits or full payment from overseas visitors in advance of treatment.

 

Hospitals are required to take ‘reasonable steps’ to identify overseas
visitors that should be charged, recover the charges and, if necessary,
report any debtors to the Home Office so that they can be refused a new
visa or extension of stay.  Immigration rules allow a person with an
outstanding debt to the NHS of £500 or more to be refused an immigration
application to enter or remain in the UK. 

It is the responsibility of hospital trusts and their clinical
commissioning groups to determine locally what ‘reasonable steps’ trusts
should be taking to identify overseas visitors that should be charged and
to collect the charges from them.  You may therefore wish to discuss this
matter with the relevant hospital trust.  Contact details can be found on
NHS Choices website, at the link below:

 

[2]http://www.nhs.uk/ServiceDirectories/Pag...

 

I hope this reply is helpful.

Yours sincerely,
 
Sherifa Rahman
Ministerial Correspondence and Public Enquiries
Department of Health

 

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Dear Sherifa,

Thank you for your response. I have read the guidelines published by the Department of Health, and I am aware that NHS hospitals are meant to comply with them. My request, however, was not about guidelines or whether staff are supposed to comply with them. My request is about training provided on those guidelines to non-clinical front-facing staff at NHS hospitals. Please refer to the original request again and respond anew. Otherwise, I will assume that, currently, non-clinical front-facing staff are not mandated to undergo ANY training around how to implement charging within the Immigration Act.

Yours faithfully,

Ruth Atkinson

Do Not Reply,

 

Our ref: DE-1041791  

 

Dear Ms Atkinson,
 
Thank you for your further correspondence of 11 July about overseas
visitors and their access to the NHS.

 

I was sorry to read that you were dissatisfied with my previous reply (our
ref: DE-1039819).

 

To clarify, it is for individual NHS trusts to provide their staff with
any training they think necessary for the identification of and collection
of charges from overseas visitors.

 

I hope this reply is helpful.

Yours sincerely,
 
Sherifa Rahman
Ministerial Correspondence and Public Enquiries
Department of Health

 

-------------------------------------------------------------------------------------------------------------------------

Please do not reply to this email. To contact the Department of Health,
please visit the [1]'Contact DH' section on the GOV.UK website.

dangos adrannau a ddyfynnir

Incoming and outgoing e-mail messages are routinely monitored for
compliance with the Department of Health's policy on the use of electronic
communications. For more information on the Department of Health's e-mail
policy click here http://www.dh.gov.uk/terms

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