Train Floor Heights

Mr A Potts made this Rhyddid Gwybodaeth request to First TransPennine Express Limited
You only have a right in law to access information about the environment from this authority


This request has been closed to new correspondence. Contact us if you think it should be reopened.

Gwrthodwyd y cais gan First TransPennine Express Limited.

Dear First TransPennine Express Limited,

I am writing to request the standard above-the-rail floor heights for your fleet of trains. Specifically, I would like the floor height, in mm of your following classes of vehicle:

* Class 802 / Nova 1
* Class 397 / Nova 2
* Mark 5A coaching Stock / Nova 3
* Class 185

If these are in the forms of vehicle diagrams, these would also be appreciated but not essential.

Yours faithfully, Mr A. Potts

TPE No-Reply,

Thanks for getting in touch.

Thank you for your email. We usually aim to respond to all contact within
5 working days, however it may take us up to 20 working days to respond
depending on the complexity of your complaint.

If your enquiry is regarding an upcoming journey, please call us on 0345
600 1671 and quote the reference number in the subject field of this
email.

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Please visit our website and re-submit your claim using the following
link: www.tpexpress.co.uk/help/delay-repay-com...
We will ensure that your case with the above reference number is closed to
prevent any confusing double contact about your delay!

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TP Customer Relations,

                                                                         
                                                                         
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Customer Relations Team

TransPennine Express

ADMAIL 3878 FREEPOST

Manchester

M1 9YB

Tel: 0345 600 1671

Website: www.tpexpress.co.uk

Reference: TPE-CR-0489629

Dear Mr Potts,

Thank you for your email concerning  above the rail floor heights of our
trains.

As we do not fall under the freedom of information act I can not provide
you with the information you are seeking. I am sorry I can not assist you
further with your enquiry.

Yours sincerely

Tony Lowbridge

Customer Relations

Please note that any future Delay Repay claims sent to this address cannot
be processed, and you will be advised to contact the Delay Repay team.
Details on how to apply for delay repay can be found on our website:
www.tpexpress.co.uk/help/delay-repay-com....

If you are planning a journey, or you already have a journey booked,
please ensure that you refer to Journey Check before you travel. This will
enable you to keep up to date with any potential changes to your planned
journey. http://www.journeycheck.com/tpexpress

Trans Pennine Express Limited.

Registered in England No. 09111801. Registered office: 50 Eastbourne
Terrace, Paddington, London, W2 6LG.

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