Train Floor Heights
Dear First TransPennine Express Limited,
I am writing to request the standard above-the-rail floor heights for your fleet of trains. Specifically, I would like the floor height, in mm of your following classes of vehicle:
* Class 802 / Nova 1
* Class 397 / Nova 2
* Mark 5A coaching Stock / Nova 3
* Class 185
If these are in the forms of vehicle diagrams, these would also be appreciated but not essential.
Yours faithfully, Mr A. Potts
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Customer Relations Team
ADMAIL 3878 FREEPOST
Tel: 0345 600 1671
Dear Mr Potts,
Thank you for your email concerning above the rail floor heights of our
As we do not fall under the freedom of information act I can not provide
you with the information you are seeking. I am sorry I can not assist you
further with your enquiry.
Please note that any future Delay Repay claims sent to this address cannot
be processed, and you will be advised to contact the Delay Repay team.
Details on how to apply for delay repay can be found on our website:
If you are planning a journey, or you already have a journey booked,
please ensure that you refer to Journey Check before you travel. This will
enable you to keep up to date with any potential changes to your planned
Trans Pennine Express Limited.
Registered in England No. 09111801. Registered office: 50 Eastbourne
Terrace, Paddington, London, W2 6LG.
We'd love to hear how everything went with our customer service team.
123 Mission Street, San Francisco, CA 94105
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