Traffic Officer & Control Room Procedures

Roedd y cais yn llwyddiannus.

Dear Highways England Company Limited,

I would like to request a copy of your Traffic Officer Service Standard Operating Procedures. By this I mean the details of all your on/off road procedures and instructions.

Thank you

Yours faithfully,

Martin Chapman

Highways England,

Dear Mr Chapman

Thank you for your email to the Highways England Customer Contact Centre dated 26 June 2016 regarding a Freedom of Information Request.

Your Freedom of Information request regarding Traffic Officer Service Standard Operating Procedures has been referred to the relevant team within Highways England and they will respond to you within a maximum of 20 working days.

Your reference number for this enquiry is 18187416

Kind regards

Highways England | National Traffic Operations Centre | 3 Ridgeway, Quinton Bus. Park | Birmingham | B32 1AF
Tel: 0300 123 5000

Highways England Company Limited | Registered Office: Bridge House, 1 Walnut Tree Close, Guildford GU1 4LZ | Registered in England and Wales No. 9346363

dangos adrannau a ddyfynnir


3 Atodiad

Dear Mr Chapman,


I am writing to confirm that we have now completed our search for the
information, which you requested on 26-06-16.


A copy of the Traffic Officer Manual, including overarching rules and
emergency traffic management diagrams are attached.

The Traffic Officer Manual was published 4^th May 2016. The preceding
manual was reviewed, rationalised and restructured into a new tiered
framework of overarching rules and work instructions. Our 10 overarching
rules, introduced in May 2015, were the first stage of the delivery of the
new manual, and were designed so that ‘All of the rules are applied, All
of the time’. The rules provide a set of safe working parameters which we
can set our standards and behaviours within. These rules cover the three
main imperatives of safety, customers and the delivery of the Roads
Investment Strategy.


The new 25 national work instructions (and 6 regional specific work
instructions) have been developed cognisant of health and safety
legislation, Traffic operations policy and driven by significant
consultation. The new manual provides a powerful tool to ensure Highways
England remains an organisation where safety is the main focus. The live
manual is designed to be interactive and used on the Highways England
online portal platform, the attached documentation has been specifically
created for this FOI request and is not designed to be printed due to
document control and continuous improvement.


Most documents supplied by Highways England will be Crown Copyright. Most
Crown Copyright information can be re-used under the [1]Open Government
Licence. For information about OGL and about re-using Crown Copyright
information please see [2]The National Archives website.


If you are unhappy with the way we have handled your request you may ask
for an internal review. Our internal review process is available at:



If you require a print copy, please phone the Information Line on 0300 123
5000; or e-mail [4][Highways England request email]. You should contact me if
you wish to complain.


If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:


            Information Commissioner’s Office

            Wycliffe House

            Water Lane



            SK9 5AF


If you have any queries about this letter, please contact me. Please
remember to quote reference number CRS 739 804 in any future


Yours sincerely


Rebecca Claytor

TOS Procedures Team, Service Delivery, Highways England

Highways England | West Midlands RCC | c/o The Cube | 199 Wharfside Street
| Birmingham | B1 1RN

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Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5] |
[6][Highways England request email]


Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 


Consider the environment. Please don't print this e-mail unless you really
need to.


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