Tracking of Third Party Responders on Computer Assisted Dispatch Systems

Roedd y cais yn llwyddiannus.

Dr Robert S. Coull

Dear Scottish Ambulance Service,

re: Tracking of Third Party Responders on Computer Assisted Dispatch Systems

Please could you provide me with the following information with respect to West Ambulance Control Centre (ACC):

1. Do third party responders GPS locations (or the locations of fixed third party resources) show up on West ACC's Computer Assisted Dispatch (CAD) in the same manner that SAS resources appear on the system? That is to say, can West ACC dispatchers see third party responders on their CAD screens in the same way they can see SAS resources?

2. Has there been a change to how third party responders show on CAD in the last 2 years? Specifically, have third party responders been removed from the list of nearby ambulance resources that West ACC dispatchers see when a 999 call location comes in?

3. What is the 'alternative providers desk' (which may now go by a different name, but which will be referred to in this request as the APD) that was created to track third party responders and why was it set up?

4. When was the APD set up?

5. How does the APD function?

6. Have concerns been raised that the APD is failing to task third party responders to calls resulting in delays in patients receiving prompt emergency medical care? If so, what were those concerns and how were they handled?

Yours faithfully,

Dr Robert S. Coull

FOI (SCOTTISH AMBULANCE SERVICE), Scottish Ambulance Service

Dear Dr Coull,

Scottish Ambulance Service – Freedom of Information Request – FOI/1227/18

Thank you for your email of 24 March 2018.  Your request has now been
logged and we aim to respond within 20 working days.

 

Kind regards,

Lora

 

Lora Vernon, Corporate Affairs and Engagement Department, Scottish
Ambulance Service National Headquarters, Gyle Square, 1 South Gyle
Crescent, Edinburgh, EH12 9EB | [1]www.scottishambulance.com

 

 

dangos adrannau a ddyfynnir

FOI (SCOTTISH AMBULANCE SERVICE), Scottish Ambulance Service

1 Atodiad

Dear Dr Coull

Scottish Ambulance Service – Freedom of Information Request – FOI/1227/18

Please find attached the final response to your Freedom of Information
request.  

Kind regards

Mark

 

dangos adrannau a ddyfynnir

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