Dear Ms Scott

TfL Ref: FOI-3936-1920

Thank you for your email received by Transport for London (TfL) on 2 April
2020.

The Government has announced a series of measures to tackle the
Coronavirus. It is essential for London, and in particular for all
critical workers, that we continue to provide a safe transport network
that enables them to make the journeys they need to.

In current circumstances, we are not able to answer FOI requests readily
and we ask that you please do not make a request to us at present.

Answering FOI requests will require the use of limited resources and the
attention of staff who could be supporting other essential activity. In
any event, please note that our response time will be affected by the
current situation and so you may wish to reconsider the timing of this
request. Please notify us as soon as possible if you would like to
withdraw your request at the current time.

Should you wish to proceed with the request we will aim to issue a
response by 4 May 2020 in accordance with the Freedom of Information Act
2000 and our information access policy. We publish a substantial range of
information on our website on subjects including operational performance,
contracts, expenditure, journey data, governance and our financial
performance. This includes data which is frequently asked for in FOI
requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

dangos adrannau a ddyfynnir

Dear Suzy Scott

TfL Ref: FOI-3936-1920

Thank you for your email received by Transport for London (TfL) on 2 April
2020, asking for eight London Underground Ticketing & Revenue books and
Staff Guide to Fares & Ticketing.

Your request has been considered under the requirements of the
Environmental Information Regulations and our information access policy. I
can confirm that we do hold the information you require. You asked for:

1. One set of the most recent London Underground T&R Books (Ticketing &
Revenue), all eight series and updates, with redactions if necessary.

2. One set of the current Staff Guide to Fares & Tickets (All parts of
TfL), all books and appendixes.

However, in accordance with the FOI Act we are refusing your request under
section 14(1) of the FOI Act. After reviewing a sample of our records we
consider that providing the requested information would place an
unreasonable burden on us. Our principal duty is to provide an effective
transport service for London and we consider that answering this request
would represent a disproportionate effort. It would be a significant
distraction from our work managing the TfL network, requiring
re-allocation of already limited resources and placing an unacceptable
burden on a small number of personnel. We do wish to clarify that whilst
we consider that your request falls under section 14(1) of the FOI Act,
this does not reflect a conclusion that it has been your intention to
deliberately place an undue burden on our resources.

The ICO guidance provides the following examples of a request which may
fall under section 14(1) if it:

·         Imposes a burden by obliging the authority to sift through a
substantial volume of information to isolate and extract the relevant
details;

·         Encompasses information which is only of limited value because
of the wide scope of the request;

·         Creates a burden by requiring the authority to spend a
considerable amount of time considering any exemptions and redactions.

Our view is that all three of these examples apply in this instance.
Additionally, Paragraph 71 of the guidance on section 14(1)
([1]https://ico.org.uk/media/for-organisatio...
) states the following:

71. However, we consider there to be a high threshold for refusing a
request on such grounds. This means that an authority is most likely to
have a viable case where:

· The requester has asked for a substantial volume of information AND

· The authority has real concerns about potentially exempt information,
which it will be able to substantiate if asked to do so by the ICO AND

· Any potentially exempt information cannot easily be isolated because it
is scattered throughout the requested material.

Having reviewed the information captured by your request, it became
obvious most of the documents contain security sensitive information,
covering security and cash processing arrangements. It would be necessary
to spend a significant amount of time considering exemptions which might
be applicable to the information caught by the request. Reviewing this
information and considering the merits of exemptions across hundreds of
pages would inevitably require the diversion of specialist resources.

Furthermore, the latest editions of the Ticketing and Revenue books are
not completely up to date.  Amendments to these are published separately
in a weekly Hot Issues Bulletins which indicate sections that have been
amended, but not necessarily the full detail of the change. So we would
have to review these for updates which would of course increase the
processing time required to complete your request and impose a burden on
our staff time and resources.

We believe that the wider purpose and value of your request is not
necessarily obvious and does not hold any current transport-user value.
This brings into question whether it is a justified and proportionate use
of our time to comply. We consider the burden of retrieving, reviewing and
redacting the information covered by your request would be
disproportionate to the benefit of providing it. Therefore, we are
refusing it under s14 of the FOI Act.

I would ask that you consider carefully what information is of most
importance to you, and to take into account the guidance and advice
provided by the ICO such as the “dos and don’ts” published on its website
here: [2]https://ico.org.uk/your-data-matters/off...

You will note that the table halfway down that page includes the following
advice to FOI applicants:

Do….“Give the authority ample opportunity to address any previous requests
you have made before submitting new ones”;

Don’t… “Submit frivolous or trivial requests; remember that processing any
information request involves some cost to the public purse”;

Don’t… “Disrupt a public authority by the sheer volume of information
requested. Whether you are acting alone or in concert with others, this is
a clear misuse of the Act and an abuse of your ‘right to know’”,

Please note the Government has announced a series of measures to tackle
the Coronavirus. It is essential for London, and in particular for all
critical workers, that we continue to provide a safe transport network
that enables them to make the journeys they need to. In current
circumstances, we are not able to answer FOI and EIR requests readily and
we ask that you please do not make a request to us at present.

Answering requests will require the use of limited resources and the
attention of staff who could be supporting other essential activity. In
any event, please note that our response time will be affected by the
current situation.

If you are not satisfied with this response please see the attached
information sheet for details of your right to appeal.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

dangos adrannau a ddyfynnir

Dear Suzy Scott

Our ref: FOI-0105-2021/GH

Thank you for your request received by Transport for London (TfL) on 23
April 2020 asking for copies of the most recent current Staff Guide to
Fares & Tickets.

The Government has announced a series of measures to tackle the
Coronavirus. It is essential for London, and in particular for all
critical workers, that we continue to provide a safe transport network
that enables them to make the journeys they need to.

In current circumstances, we are not able to answer FOI requests readily
and we ask that you please do not make a request to us at present.

Answering FOI requests will require the use of limited resources and the
attention of staff who could be supporting other essential activity. In
any event, please note that our response time will be affected by the
current situation and so you may wish to reconsider the timing of this
request. Please notify us as soon as possible if you would like to
withdraw your request at the current time.

Should you wish to proceed with the request we will aim to issue a
response by 22 May 2020 in accordance with the Freedom of Information Act
2000 and our information access policy. We publish a substantial range of
information on our website on subjects including operational performance,
contracts, expenditure, journey data, governance and our financial
performance. This includes data which is frequently asked for in FOI
requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

dangos adrannau a ddyfynnir

References

Visible links
1. http://www.tfl.gov.uk/corporate/transpar...
2. http://www.tfl.gov.uk/
3. http://www.tfl.gov.uk/corporate/about-tfl/

Dear Suzy Scott

Our ref: FOI-0105-2021/GH

Thank you for your request received by Transport for London (TfL) on 23
April 2020 asking for copies of the most recent current Staff Guide to
Fares & Tickets.

Your request has been considered under the requirements of the Freedom of
Information Act 2000 / Environmental Information Regulations and our
information access policy. I can confirm that we do hold the information
you require.

Please find attached the guides as requested. Please note that some
information has been redacted as it is subject to a statutory exemption to
the right of access to information under sections 31, as this information
could be used to assist those wishing to avoids paying the correct fare.

Additionally, some personal data has been removed, as required by section
40(2) of the FOI Act. This is because disclosure of this personal data
would be a breach of the legislation, specifically the first principle
which requires all processing of personal data to be fair and lawful. It
would not be fair to disclose this personal information when the
individuals have no expectation it would be disclosed and TfL has not
satisfied one of the conditions which would make the processing ‘fair’.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

Please note, the Government has announced a series of measures to tackle
the coronavirus. It is essential for London, that we continue to provide a
safe transport network for essential journeys.

In current circumstances, we are not able to answer FOI requests readily
and we ask that you please do not make a request to us at present.

Answering FOI requests will require the use of limited resources and the
attention of staff who could be supporting other essential activity. In
any event, please note that our response time will be affected by the
current situation.

If you are not satisfied with this response please see the attached
information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

dangos adrannau a ddyfynnir

References

Visible links
1. http://www.tfl.gov.uk/corporate/about-tfl/