Tower Hamlets Road Complaints

The request was refused by Tower Hamlets Borough Council.

Dear Tower Hamlets Borough Council,

Under the Freedom of Information Act 2000, I’d like to make a request regarding complaints filed against the roads regulated by your authority.

During these time periods:
01/04/2014 - 31/03/2015
01/04/2015 - 31/03/2016
01/04/2016 - 31/03/2017
01/04/2017 - 31/03/2018
01/04/2018 - 31/03/2019

Specifically, I’d like to request data on which roads have had the most complaints filed against them regarding their condition.

If this could include:
The specific roads which receive the most complaints regarding road conditions.
The amount of complaints received regarding condition for each of the roads above.

If I could please receive the data in a spreadsheet format, that would be fantastic. Feel free to get in touch if you require any clarification from myself.

Yours faithfully,

Russ Hunter

London Borough of Tower Hamlets, Tower Hamlets Borough Council

Information request
Our reference: 20491886

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Dear Russ Hunter,
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 7 January
2020  requesting:

Under the Freedom of Information Act 2000, I'd like to make a request
regarding complaints filed against the roads regulated by your authority.
During these time periods:
01/04/2014 - 31/03/2015
01/04/2015 - 31/03/2016
01/04/2016 - 31/03/2017
01/04/2017 - 31/03/2018
01/04/2018 - 31/03/2019
Specifically, I'd like to request data on which roads have had the most
complaints filed against them regarding their condition.
If this could include:
The specific roads which receive the most complaints regarding road
conditions.
The amount of complaints received regarding condition for each of the
roads above.
 
We are dealing with your request under the Freedom of Information Act
2000  and we aim to send a response by 4 February 2020.
 
In some case, a fee may be payable. If we decide a fee is payable, we will
send you a fee notice and we will require you to pay the fee before
proceeding with your request.
 
The Freedom of Information Act 2000  may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions  apply to some or all of the information then we
might not provide that information to you. We will inform you if this is
the case and advise you of your rights to request an internal review and
to complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
Yours faithfully
 
 
Shipa Begum
Complaints and Information Admin Officer
Complaints and Information
020 7364 4736
[email address]
 
NOTE: Please do not edit the subject line when replying to this email.

London Borough of Tower Hamlets, Tower Hamlets Borough Council

Information request
Our reference: 20491886

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Dear Sir,
 
Freedom of Information Act 2000
 
In light of the amount of information potentially covered by this request,
please could you be more specific about the type of complaints information
you require, as well as the roads or area to which the complaints relate.
 
At present, your request is too wide ranging and we are unable to run a
search to obtain any meaningful results.
 
Yours faithfully
 
Freedom of Information Team
 
NOTE: Please do not edit the subject line when replying to this email.