Total Opening Hours in the Post Office Network

Phillip Green made this Rhyddid Gwybodaeth request to Post Office Limited

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Roedd y cais yn llwyddiannus.

Dear Post Office Limited,

In your 'About Us' page you mention the following statement:
"Our role and reach
Publicly owned following our separation from Royal Mail in 2012, we have modernised 7,500 branches, with over 200,000 extra opening hours and thousands of Post Offices now open early in the morning until late in the evening with many branches open seven days a week. The Post Office continues to evolve and adapt to meet the ever-changing demands of customers. In the last few years, as part of an exciting modernisation and investment programme, over 200 communities now have a brand new Post Office branch."

Can you advise when this statement was made and whether it is still fit for purpose i.e. the figures quoted correct? Please can you quantify the "extra opening hours" i.e. what was your baseline and when was it last compared against?
You also refer to there being 'thousands' of branches opening early and later and seven days a week - how does that stand now?
How many communities have a 'brand new Post Office' now and how many of them have now closed?

Yours faithfully,

Phillip Green

Information Rights Team, Post Office Limited

Our ref: FOI2021/00933

Dear Phillip Green,

Thank you for your request for information which was received on 26th
October. Your request is being considered under the terms of the Freedom
of Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 23rd
November.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,
Liesl Jackson

Information Rights Team, Post Office Limited

1 Atodiad

Dear Phillip Green,

Please find attached the response relating to your Freedom of Information
request.

Regards,

Liesl Jackson

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London

EC2Y 9AQ