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Thank you – the Environment Agency has received your email.

For information on what you can expect from us and our full service
commitment to you then please visit our website: 

[1]https://www.gov.uk/government/publicatio...

Freedom of Information Act and Environmental Information Regulations state
that a public authority must respond to requests for information within 20
working days however we always aim to provide an answer as soon as we can.
 

Usually we make no charge for providing information. In some cases we may
make a charge for licensed re-use of our data. Where this is the case, we
will notify you in advance.

If you have provided any personal information (also called personal data)
in your enquiry, the Environment Agency will follow all applicable UK and
EU data protection laws in how we treat it. We may use your information to
help you with your enquiry, if necessary. More details on your rights and
how we will process your personal information can be found in our Personal
Information Charter:

[2]https://www.gov.uk/government/organisati...

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National Customer Contact Centre - Part of National Operations Services

( Tel: 03708 506 506

: Web Site: [4]www.gov.uk/environment-agency

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Dear Benjamin,

Thank you for your request for information

We are treating your enquiry as an Information Request under the
Environmental Information Regulations 2004/Freedom of Information Act
2000.

Your request will be dealt with by our National Request Team under
reference NR164462

The Environment Agency covers England only.

For Scotland, Northern Ireland and Wales, please see the links below:

[1]http://www.sepa.org.uk/

[2]http://www.doeni.gov.uk/niea/

[3]http://www.naturalresourceswales.gov.uk/

If you have provided any personal information (also called personal data)
in your enquiry, the Environment Agency will follow all applicable UK and
EU data protection laws in how we treat it. We may use your information to
help you with your enquiry, if necessary.

More details on your rights and how we will process your personal
information can be found in our Personal Information Charter:

[4]https://www.gov.uk/government/organisati...

The Environment Agency’s obligation under the relevant legislation is to
provide you with the requested information within 20 working days from the
date your enquiry is received, but we shall endeavour to respond as soon
as we can.

In the meantime should you have any queries regarding this request please
contact us at: [5][email address]

Kind Regards

Jill Rhodes

National Request Team

Environment Agency

03708 506506

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So how did we do...?

Our National Customer Contact Centre relies on customer feedback, so we
really value your thoughts on how we are doing. We will always make
changes where we can to improve our service. This will only take three
minutes to complete:

[11]http://www.smartsurvey.co.uk/s/NCCCcusto...

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else. We
have checked this email and its attachments for viruses. But you should
still check any attachment before opening it. We may have to make this
message and any reply to it public if asked to under the Freedom of
Information Act, Data Protection Act or for litigation. Email messages and
attachments sent to or from any Environment Agency address may also be
accessed by someone other than the sender or recipient, for business
purposes.

References

Visible links
1. http://www.sepa.org.uk/
2. http://www.doeni.gov.uk/niea/
3. http://www.naturalresourceswales.gov.uk/
4. https://www.gov.uk/government/organisati...
5. mailto:[email address]
6. http://www.facebook.com/environmentagenc...
7. http://www.twitter.com/EnvAgency
8. http://www.youtube.com/EnvironmentAgencyTV
9. http://www.flickr.com/photos/environment...
10. http://www.linkedin.com/company/environm...
11. http://www.smartsurvey.co.uk/s/NCCCcusto...