The 'on hold' music in use on DWP phonelines

IJ Savage made this Freedom of Information request to Adran Gwaith a Phensiynau

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn rhannol lwyddiannus.

Dear Department for Work and Pensions,

I would like to request some information regarding the 'on hold' music used on your telephone lines (Vivaldi - I think). I work in an environment where daily benefit enquiries are made. The music used on your phonelines is often a topic of discussion between clients and staff. Could you help me with the following requests:

1. Who's responsibility was it for choosing the current 'on hold' music (Vivaldi - I think).
2. If other 'on hold' music was considered - what was considered and why wasn't it selected?
3. Was there any particular reason that the current music was chosen?
4. Are there any current plans to change the 'on hold' music or change the system in use? If so what will change?
5. What are the current yearly operating costs for running the DWP telephone system? If other systems have been considered, or a change is planned, how will these costs change?
6. Has anyone before made a similar request - if so can you direct me to your response?

Yours faithfully,

Mr IJ Savage

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CD Official Correspondence, Adran Gwaith a Phensiynau

1 Atodiad

Dear  Mr Savage,

 

Please see the attached letter.

  <<3911 ack letter.pdf>>  

Communications Team

Commercial Directorate | Communications Team | Leeds and Sheffield |
Please consider the environment before printing.

dangos adrannau a ddyfynnir

CD Official Correspondence, Adran Gwaith a Phensiynau

1 Atodiad

Dear Mr Savage,

 

Please see the attached letter.

 

<<FOI 3911 - Response 291012.pdf>>

 

Communications Team

Commercial Directorate | Communications Team | Leeds and Sheffield |
Please consider the environment before printing.

dangos adrannau a ddyfynnir