The number of complaints where initial decision has been ovberturned

Alan Finlayson made this Rhyddid Gwybodaeth request to Financial Ombudsman Service Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Financial Ombudsman Service Limited,

I would be grateful if you could advise of the number of complaints you have have received where the initial decision as arrived at by a case investigator has, on appeal, been overturned by an actual ombudsman. Please supply this information for the last twelve months.

Yours faithfully,

Alan Finlayson

Information Rights Officer, Financial Ombudsman Service Limited

Dear Mr Finlayson

Thank you for your email requesting information under the Freedom of Information Act 2000. We'll respond as soon as we're able to and by 28 August 2018.

Yours sincerely

Elizabeth Taylor| policy and communications coordinator |
Financial Ombudsman Service | Exchange Tower London E14 9SR

dangos adrannau a ddyfynnir

Information Rights Officer, Financial Ombudsman Service Limited

1 Atodiad

Dear Mr Finlayson,


Please find attached our response to your Freedom of Information request.


Yours sincerely


Stakeholder team

Financial Ombudsman Service


PO Box 73208 | London | E14 1QQ

Email: [1][Financial Ombudsman Service request email]





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Gadawodd M Boyce anodiad ()

Were you asking for the number of final decisions that were reviewed on appeal?

Gadawodd M Boyce anodiad ()

Thanks for your emails Alan.

Has the FOS actually provided you with the information you requested/you wanted?