The number of complaints it has received about the new format of the Driveime Show on Radio2

Gwrthodwyd y cais gan Y Gorfforaeth Ddarlledu Brydeinig.

Dear British Broadcasting Corporation,

You are required by your Charter to engage positively with your listeners and that this should be reflected in your creativity and scheduling and in your pro-active methods to garner public opinion.
Changes to the weekday Drivetime show 5pm Radio 2 have been deeply disappointing for many of the regular listeners (6M) and it seems to have created an outcry.
As a result of the poor response the BBC has given to this groundswell of opinion, I am asking for information about the a) rate of complaints for Radio 2 day time programmes and b) systems at the BBC to deal with a significant level of public concern, including who takes responsibility for it and how transparent is the reporting of these complaints numbers.
1. Please provide the number of complaints that the 5pm Simon Mayo Drivetime show received each week, over the 12 month period from May 4 2017 to May 4 2018
2. Please provide the number of complaints that have been sent to the BBC about the new Drivetime programme each week since w/c May 7 2018 until week ending 29 June 2018
3. Please provide the number of complaints of all other Radio 2 weekday programmes in the same two time period in questions 1) and 2) above.
4. Please give detail of who is answerable to report on these complaint figures and to whom do they answer and the frequency of this reporting. Please give detail of any explanations given of changes in the complaint numbers
5. Please explain what is the measure used to judge complaint numbers being ‘significant’ and when is it escalated to a higher board and who exactly will scrutinise this?
I am sure this data is within the established routines of the BBC and so I do not envisage that this request will be declined on the basis of undue cost or impracticality.
Yours faithfully,

Fiona A M Oommen

FOI Enquiries, Y Gorfforaeth Ddarlledu Brydeinig

Dear Fiona,

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 28th June 2018. We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI20181219.

Kind regards,

Information Rights

BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP

www.bbc.co.uk/foi
Email: [BBC request email]

Tel: 020 8008 2882

dangos adrannau a ddyfynnir

FOI Enquiries, Y Gorfforaeth Ddarlledu Brydeinig

2 Atodiad

Dear Ms Oommen,

                                            

Please find attached the response to your request for information,
reference RFI20181219.

 

Yours sincerely

 

Information Rights

 

BBC Freedom of Information

BC2 A4, Broadcast Centre

201 Wood Lane

London W12 7TP

 

Website: [1]www.bbc.co.uk/foi

Email: [2]mailto:[BBC request email]

[3]Description: Description: \\BBCFS2025\UserData$\myrien01\Documents\My
Pictures\BBC.png

 

 

References

Visible links
1. file:///tmp/www.bbc.co.uk/foi
2. mailto:[BBC request email]