This is a notification to confirm that we have received your email and are
looking into your query. We will respond to you further in due course and
in line with any legislative deadlines. 
Regards,
The Freedom Of Information (FOI) team

National Citizen Service Trust is a not-for-profit organisation
incorporated by Royal Charter and established to shape, support, champion
and lead a thriving National Citizen Service.

National Citizen Service Trust is registered in England and Wales with
Royal Charter Body number RC000894. Our registered office is at The
Pembroke Building, Kensington Village, Avonmore Road, London, W14 8DG.

CONFIDENTIALITY NOTICE

This message is private and confidential. If you have received this
message in error, please notify us and remove it from your system.

Dear Laura,
Thank you for your email below. So that we may answer your FOI request in
the most helpful manner possible we should be grateful if you could
provide some further clarification.
The National Citizen Service Trust (NCS) has not recently
tendered/procured an outsourced contact centre. Are you able to provide a
reference to any of the procurement documents to which your request
relates so that we can look into this further?
Regards,
The NCS FOI Team

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This is a notification to confirm that we have received your email and are
looking into your query. We will respond to you further in due course and
in line with any legislative deadlines. 
Regards,
The Freedom Of Information (FOI) team

National Citizen Service Trust is a not-for-profit organisation
incorporated by Royal Charter and established to shape, support, champion
and lead a thriving National Citizen Service.

National Citizen Service Trust is registered in England and Wales with
Royal Charter Body number RC000894. Our registered office is at The
Pembroke Building, Kensington Village, Avonmore Road, London, W14 8DG.

CONFIDENTIALITY NOTICE

This message is private and confidential. If you have received this
message in error, please notify us and remove it from your system.

Dear Laura,
Thank you for your further response. The current provider was selected via
an Open OJEU procurement process (Notice number 2016/S115-204273)
advertised on 16/06/2016 with a closing date for EOI's of 14/07/2016.  The
procurement was held by NCS Trust C.I.C. the company who previously had
responsibility for the National Citizen Service programme, prior to this
responsibility (and the majority of its assets, including this contract)
transferring to "us", the National Citizen Service Trust - a Royal Charter
body.
Presumably you would like us to review your FOI request in relation to the
above procurement by NCS Trust C.I.C? We should be grateful if you could
confirm yes/no so that we can start working on this response in due
course. 
With regards,
The NCS FOI Team

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Dear Laura
Thank you for confirming - we will be in contact with you to provide a
response in due course.
With regards,
The FOI Team

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Dear Laura Rhoney,

Information Requested FOI - Ref No:  214175

On 28th August 2019 the following email (in italics) was forwarded to the
freedom of information inbox at the National Citizen Service Trust (‘NCS
Trust’):

Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of
Information Act, details in respect to the contract below.

National Citizen Service — New Outsourced Contact Centre Procurement.

The details we require are:

• Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages

• Actual contract values of each framework/contract (& any sub lots)

• Start date & duration of framework

• Is there an extension clause in the framework(s)/contract(s) and, if so,
the duration of the extension?

• Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?

• Who is the senior officer (outside of procurement) responsible for this
contract?

Thank you for your help.

Yours sincerely

Laura Rhoney

To enable NCS Trust to deal with the above request in the most efficient
manner, we asked a few further clarification questions by email on 29
August 2019 to ascertain which procurement you were interested in
receiving further details about because we were not aware of any recent
contact centre procurements run by NCS Trust.  You responded on 2
September 2019 with the following information:  Thank you for getting back
to me, I am looking at the tender which you have a supplier working with
you now.  I am looking for the information relating to your currently
supplied work. .

The above response has allowed us to narrow the scope of your questions to
those in relation to NCS Trust C.I.C’s 2016 procurement of a provider of
call centre services who was selected via an Open OJEU procurement process
(Notice number 2016/S115-204273) advertised on 16/06/2016 with a closing
date for EOI's of 14/07/2016. (the “Procurement”).  In a further email
exchange on 2 September 2019, you confirmed that the Procurement was the
procurement to which your Freedom of Information request (“FOI Request”)
relates. 

The Procurement was held by NCS Trust C.I.C. a separate company to NCS
Trust. NCS Trust C.I.C. previously had responsibility for delivering the
National Citizen Service programme prior to 1 December 2018. On 1 December
2018 responsibility for the National Citizen Service Programme and most of
NCS Trust C.I.C’s assets (including the contract signed as a result of the
Procurement) transferred to the NCS Trust. NCS Trust C.I.C. is not and was
not subject to the Freedom of Information Act 2000 (“FOIA”). 

Responding to your FOI Request

From an FOI Request perspective, we consider that you have asked the
following questions which we have answered below in respect of NCS Trust:

With regard to Procurement:

•Which suppliers applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages

• What was the actual contract values of each framework/contract (& any
sub lots)

• What was the start date & duration of framework

• Is there an extension clause in the framework(s)/contract(s) and, if so,
the duration of the extension?

• Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?

• Who is the senior officer (outside of procurement) responsible for this
contract?

Answer 

As explained above, the Procurement was carried out by NCS Trust C.I.C a
separate company to NCS Trust (to whom you have made your FOI request).
For this reason, NCS Trust does not hold the information to which your FOI
Request relates. 

Next Steps

We hope that the above response is clear. The deadline to respond to a FOI
Request is usually 20 working days following the date that the request is
received unless an extension is used in line with FOIA. We have responded
to your query within this 20 working day period. 

NCS Trust is committed to making information available under FOIA and to
ensuring that the service it provides for those wishing to gain access to
information is simple, efficient and effective. If you feel the service
you have received does not meet the legislative requirements please write,
giving details of your complaint, by email to "[1][National Citizen Service Trust request email]" or,
if you are contacting us by post, by writing to the following address:
National Citizen Service Trust, the Pembroke Building, Avonmore Road,
Kensington, London W14 8DG. 

Your complaint will be fully investigated and treated confidentially by
NCS Trust. If your complaint is about a response to a request for
information, it will be dealt with by a member of staff at NCS Trust who
was not involved in the original decision. An initial response will be
made within 5 working days of receipt of the complaint. A full
investigation and any decision will be made and conveyed to you within 20
working days. If we are unable to deal with your complaint within this
timeframe we will inform you and let you know the reason for the delay. 

If your complaint is upheld you will be notified of what action will be
taken. If the complaint is not upheld you will be given a reason for the
decision. If NCS Trust does not deal with your complaint to your
satisfaction, you are entitled to refer your complaint to:

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
[2]www.ico.org.uk

Yours sincerely,

The NCS Trust FOI Team
[3][National Citizen Service Trust request email]

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