Temporary Staff Management
Dear Norfolk Community Health and Care NHS Trust,
I am writing to make a request under the Freedom of Information Act. Please could you answer the below questions relating to temporary staff management within your organisation.
Sourced Staffing Arrangements
1a. Do you have a master vendor (MV) or neutral vendor (NV) arrangement in place for sourcing agency staff? If so, please state which arrangement is in place
1b. What is the name of the MV/NV provider(s) and what staffing groups do they source? e.g. medical, nursing etc.
1c. As part of the arrangement, is any technology provided by the supplier to help manage the procurement of agency staff?
1d. Please provide the contract start and end date for the supplier (dd/mm/yy)
Direct Engagement
2a. Does the organisation use a third party to provide a Direct Engagement/Outsourced Employment Solution? (This is where the NHS organisation sources agency staff via a recruitment agency but hold a direct contract between the organisation and the worker - there is often VAT savings associated to this employment model)
2b. What is the name of the Direct Engagement (DE)/Outsourced Employment supplier (e.g 247Time/Allocate, PlusUs, Retinue, Liaison etc.)
2c. Under the DE/Outsourced Employment arrangement, which staffing groups are managed? For example; Medical, Admin, Scientific staff. Please list all applicable
2d. Please provide the contract start and end date for the DE supplier (dd/mm/yy)
2f. How much did the organisation pay the supplier in 21/22 (April 2021 to March 2022) for the provision of the direct engagement service?
Vendor Management System for Nurse Agency
3a. Does the organisation use a third-party Vendor Management System for the supply of nurse agency staff?
3b. Who supplies your Vendor Management System? E.g. Allocate, NHSP etc.
3c. Please provide the contract start and end date for this provider (dd/mm/yy)
Bank Management
4a. Please name the technology provider used to manage the supply of your bank staff, inclusive of any outsourced or managed arrangements (i.e. NHSP, Bank Partners, Allocate, Liaison, Patchwork, Locum’s Nest etc). If more than one supplier is used, please name all suppliers
4b. Please name the staffing group each provider is used for e.g. medical, nursing, AHPs, admin and clerical
4c. Please provide the contract start and end date for each bank supplier (dd/mm/yy)
4d. How much did the organisation pay the supplier(s) in 21/22 for the provision of the bank service?
Please don't hesitate to contact me if you have any questions.
Yours faithfully,
Abbey Simpson
Thank you for contacting the Norfolk Community Health and Care Trust
Freedom of Information mailbox.
Queries are processed 09:00 – 16:00 on normal working days (Monday to
Friday, except for Public Holidays). Requests outside these times will be
dealt with on the next working day.
Trust Governance – Information Governance & Quality Compliance Team
Room 1.42
Woodlands House
Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
Telephone: 01603 272279
Recipients should be aware that all E-Mails received or sent by this Trust
are subject to the Freedom of Information Act 2000 and therefore may be
disclosed to a third party.
Dear Abbey
We thank you for and acknowledge receipt of your Freedom of Information
request dated 5^th August 2022.
We are making enquiries with respect to the information requested and will
respond within 20 working days 5^th September 2022. However, if we require
clarification regarding your request, we will be in contact with you and
the 20 working day period will start from the day that we receive your
clarification.
Your request has been allocated a reference number: FOI request No
FOI-22-0157. It would be greatly appreciated if you could utilise this
number in all future communications relating to your request.
With Regards
Tammy Hudson
Administrator
Freedom of Information
Trust Governance
Norfolk Community Health and Care NHS Trust
Tel: 01603 272279
Email: [1][email address]
Room 1.42, Woodlands House, Norwich Community Hospital, Bowthorpe Road,
Norwich, NR2 3TU
[2]www.norfolkcommunityhealthandcare.nhs.uk
‘Enabling best care for our patients now and into the future’
Securityoff (FOI Purposes ONLY)
Recipients should be aware that all E-Mails received or sent by this Trust
are subject to the Freedom of Information Act 2000 and therefore may be
disclosed to a third party.
References
Visible links
1. mailto:[email address]
2. http://www.norfolkcommunityhealthandcare...
Dear Abbey
We refer to your Freedom of Information request dated 5^th August. Please
find attached our response to the information requested.
We invite feedback from users of the Trust's services and would be
grateful if you could take a few moments to complete a short questionnaire
by clicking on the following link:
[1]https://forms.office.com/Pages/ResponseP...
The Trust provides a complaints procedure to deal with complaints about
the Trust’s handling of requests for information. If you feel you need to
make a complaint in the first instance you should contact Complaints
Officer at:
Norfolk Community Health & Care NHS Trust
Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
Email: [2][email address]
If you feel you have exhausted our internal complaints procedure, you also
have the right and may feel you wish to contact the Information
Commissioner’s Office (ICO).
With Regards
Tammy Hudson
Administrator
Freedom of Information
Trust Governance
Norfolk Community Health and Care NHS Trust
Tel: 01603 272279
Email: [3][email address]
Room 1.42, Woodlands House, Norwich Community Hospital, Bowthorpe Road,
Norwich, NR2 3TU
[4]www.norfolkcommunityhealthandcare.nhs.uk
‘Enabling best care for our patients now and into the future’
Securityoff (FOI Purposes ONLY)
Recipients should be aware that all E-Mails received or sent by this Trust
are subject to the Freedom of Information Act 2000 and therefore may be
disclosed to a third party.
References
Visible links
1. https://forms.office.com/Pages/ResponseP...
2. mailto:[email address]
3. mailto:[email address]
4. http://www.norfolkcommunityhealthandcare...
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