Temporary Labour Spend

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai The Riverside Group Housing Association fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear The Riverside Group Housing Association,

Please could you provide me with the following information:

- temporary agency labour spend on call centre/ contact centre spend in the last 12 months.
- a breakdown of the agencies that you used for call centre/ contact agency staff.
- do you recruit via PSL, Master Vendor, Vendor Neutral Managed Solution?

Yours faithfully,

Ellyn Johnson

FOI requests at The Riverside Group Housing Association, The Riverside Group Housing Association

Thank you for contacting Riverside. Your query will be received by a Customer Service Advisor who will respond within 5 working days. Alternatively, the advisor will forward your query on to the relevant person or department. A unique reference number is in the subject line of this e-mail should you want to quote this in any further related enquiry.

If you want to talk to us about an emergency, please contact us on 0345 111 0000, we are open 24 hours a day, 7 days week

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