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Temporary Labour Spend

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Dear Sheffield City Council,

Please could you provide me with the following information:

- temporary agency labour spend on call centre/ contact centre spend in the last 12 months.
- a breakdown of the agencies that you used for call centre/ contact agency staff.
- do you recruit via PSL, Master Vendor, Vendor Neutral Managed Solution?

Yours faithfully,

Ellyn Johnson

FOI, Sheffield City Council

Dear Ellyn Johnson,

 

Thank you for your recent request for information relating to Spend on
agency call centre staff which we received on 03/09/2019.

 

This has been logged as a Freedom of Information Request, and will be
dealt with under the Freedom of Information Act.  The reference number for
your request can be found above.

 

The Freedom of Information Act states that we must respond to you within
20 working days, therefore, you should expect to hear a response from us
by 01/10/2019.

 

In the meantime, if you have any queries please, contact us at the email
address below.

 

Thank you.

 

Yours sincerely,

 

Sheffield City Council

PO Box 1283

Sheffield, S1 1UJ

Email: [1][Sheffield City Council request email]

P Please don't print this e-mail unless you really need to

 

 

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FOI, Sheffield City Council

Dear Ellyn Johnson,

 

Thank you for your recent request for information relating to Spend on
agency call centre staff which we received on 03/09/2019.

 

Please find below, Sheffield City Council’s response to your request:

 

Question Answer  
Temporary agency labour spend on Customer Service  12 month period: Sept
call centre/ contact centre Advisors £12,201  18-Aug 19
spend in the last 12 months.
- a breakdown of the agencies
that you used for call centre/ Reed
contact agency staff.
- do you recruit via PSL, Master
Vendor, Vendor Neutral Managed Master Vendor
Solution?

 

If you have any queries about this response, please do not hesitate to
contact us.

 

If you are unhappy with the response you have received in relation to your
request, you are entitled to have this reviewed.  You can ask for an
internal review by either writing to the above address or by emailing
[1][Sheffield City Council request email].  Internal review requests should be submitted
within 40 working days from the date of this response.

 

If you remain dissatisfied with the outcome of your internal review, you
can contact the Information Commissioners Office. The Information
Commissioner can be contacted at: The Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 0303
123 1113, or for further details see their website [2]www.ico.org.uk

 

Kind Regards,

 

Sheffield City Council

PO Box 1283

Sheffield, S1 1UJ

Email: [3][Sheffield City Council request email]

P Please don't print this e-mail unless you really need to

 

 

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We don't know whether the most recent response to this request contains information or not – if you are Ellyn Johnson please sign in and let everyone know.