**THIS IS AN AUTOMATED RESPONSE**
 
Dear Customer,
 
Thank you for your email. We are currently receiving a higher than usual
volume of emails so it may take us a little longer to respond directly to
your email. In the meantime, you may find the following information
helpful.
 
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.[1]https://www.england.nhs.uk/contact-us/co...
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service (PALS)
[2]https://www.nhs.uk/common-health-questio...
. Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website[3]https://www.nhs.uk/Service-Search/Clinic...
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website[4]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.[5]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre

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Dear Peter Brewster,  

Thank you for your Freedom of Information (FOI) request dated 23 June
2021.

Your exact request was:

“Dear NHS England,
I hear that you have employed a Temporary Body storage service for the UK
1: Is this correct?
2: reasons for this service?
3: yearly cost of this service?
4: Expected death toll from Injection for covid?”

NHS England does not hold information in relation to your request.  

It may help if we first explain that NHS England is not the same as ‘the
NHS in England’.

The NHS in England is not a single organisation but is made up of a range
of
organisations such as Hospitals, Clinical Commissioning Groups (CCGs), and
Ambulance Trusts. NHS England is responsible for commissioning primary
care services such as GP and dental surgeries, as well as some specialised
secondary care services.

Therefore, any recorded information NHS England may be able to provide in
response to an FOI request will generally relate to the services NHS
England commissions.

For information on commissioned services and the types of information NHS
England holds can be found on our [1]website and [2]publication scheme.
For further information on the NHS, its structure and other NHS
organisations please refer to the [3]NHS.uk web page.

In regard to:
I hear that you have employed a Temporary Body storage service for the UK
1: Is this correct?
2: reasons for this service?
3: yearly cost of this service?

This information may be held by the Cabinet Office. As such, you may wish
to redirect your enquiry to them. You can contact the Cabinet Office via
their website:

[4]https://www.gov.uk/government/organisati...

You may also wish to contact Local Resilience Forums regarding your
request:

[5]https://www.gov.uk/guidance/local-resili...

4: Expected death toll from Injection for covid

NHS England does not hold information in relation to your request.

NHS England holds information in respect of deaths of patients who have
died in hospitals in England and had tested positive for COVID-19 or where
COVID-19 was mentioned on the death certificate. This information is
published on our website at:

[6]https://www.england.nhs.uk/statistics/st...

NHS England does not collect or hold any other information about COVID-19
deaths or deaths of individuals who have received a COVID-19 vaccination.

It may assist you, however if we explain that any adverse effects
(including possible deaths) related to the COVID-19 vaccines are collected
via the Medicines and Healthcare products Regulatory Agency’s (MHRA)
Yellow Card reporting scheme. The Yellow Card scheme is responsible for
collating and monitoring reports about adverse reactions or safety
concerns relating to the Covid-19 vaccines.

The MHRA publishes a summary of findings from the Yellow Card scheme which
can be accessed at the below link:

[7]https://www.gov.uk/government/publicatio...

Further information in relation to your request may therefore be held by
the MHRA. As such you may wish to redirect your request to the MHRA. You
can find their contact information at the below link:

[8]https://www.gov.uk/guidance/contact-mhra

In addition, the Office for National Statistics (ONS) collect death
certificate data which contains the cause of death for all deaths
registered in England.  This is available at:

[9]https://www.ons.gov.uk/peoplepopulationa...

Public Health England (PHE) and the ONS also publish data on COVID-19
deaths in all settings in the UK by Local Authority at the below links:

[10]https://coronavirus.data.gov.uk/

[11]https://www.ons.gov.uk/peoplepopulationa...

This information may therefore be held by the Office for National
Statistics (ONS). As such, you may wish to redirect your enquiry to the
ONS. You can find ONS contact information below:

Email:             [12][email address]

Post:               FOI team
Room 1100
Office for National Statistics
Segensworth Road
Titchfield
Fareham
Hampshire
PO15 5RR

Further information in relation to this request may be held by Public
Health England (PHE). As such, you may wish to redirect your enquiry to
PHE. You can submit an FOI request to Public Health England by emailing

Email:             [13][email address]

Post:               Public Information Access Office
Wellington House
133-155 Waterloo Road
London
SE1 8UG

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [14][NHS England request email]

Please quote the reference number FOI - 2106-1489210 in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at
the following weblink:
 
[15]https://ico.org.uk/global/contact-us/

Please note there is no charge for making an appeal.

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [16][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [17][NHS England request email]

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