Temporary Agency Spend

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Burnley Borough Council fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Burnley Borough Council,

Please could you provide me with the following information:

- Temporary agency labour spend on call centre/ contact centre spend in the last 12 months.
- A breakdown of the agencies that you used for call centre/ contact agency staff.
- Do you recruit via PSL, Master Vendor, Vendor Neutral Managed Solution?

Yours faithfully,

Darcy Crux

Vicky White, Burnley Borough Council

Dear Ms Crux

Thank you for your recent FOI enquiry.  

Burnley Council's contact centre is outsourced so we have no
responsibility for agency spend/recruitment.

You may, if dissatisfied with the treatment of your request, ask the
Council to conduct a review of its decision under the Council's complaints
procedure. Someone who has not been involved in dealing with your request
for information will carry out the review. Please e-mail or write if you
would like a review.
If, following the review, you remain dissatisfied with the Council's
treatment of your request then you may take your complaint to the
Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire
SK9 5AF.
Vicky White
Strategic HR Manager (FOI Link Officer - People & Development)
Burnley Borough Council
________________________________________
From: [Burnley Borough Council request email] <[Burnley Borough Council request email]>
Sent: 03 September 2019 11:03

#6085 has been created.  Details are:

Title: Darcy Crux - Agency

Description of job:
Dear Burnley Borough Council,

Please could you provide me with the following information:

- Temporary agency labour spend on call centre/ contact centre spend in
the
last 12 months.
- A breakdown of the agencies that you used for call centre/ contact
agency
staff.
- Do you recruit via PSL, Master Vendor, Vendor Neutral Managed Solution?

Yours faithfully,

Darcy Crux

Vicky White
Strategic HR Manager
People & Development

Ext 7124
01282 425011

[1]Burnley Borough Council

[2]Burnley Borough Council [3]Burnley Investment [4]Burnley Borough
Council

Burnley Borough Council, Town Hall, Manchester Road, Burnley, Lancashire.
BB11 9SA

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