Temporary Agency Spend

The request was successful.

Dear Bolton Metropolitan Borough Council,

Please could you provide me with the following information:

- Temporary agency labour spend on call centre/ contact centre spend in the last 12 months.
- A breakdown of the agencies that you used for call centre/ contact agency staff.
- Do you recruit via PSL, Master Vendor, Vendor Neutral Managed Solution?

Yours faithfully,

Darcy Crux

Freedom Of Info, Bolton Metropolitan Borough Council

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Dear Darcy Crux

We acknowledge with thanks your request for information held by Bolton
Council received at this office on 03 September 2019.

This request will be considered under the Freedom of Information Act 2000
and may take up to 20 working days to be processed (although we will
endeavour to provide the information as quickly as possible).

Please be advised that if an exemption applies to the information that you
have requested, the statutory period may be exceeded in accordance with
the provisions of the act.

Please retain the reference number RFI 004047 for any future enquiries
regarding this matter.

Many thanks,

The Information Governance Team

1^st Floor, Town Hall, Bolton, BL1 1RU

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Freedom Of Info, Bolton Metropolitan Borough Council

1 Attachment

Dear Darcy Crux

 

Request for information under the Freedom of Information Act 2000

        

In response to your request for information received at this office on 03
September 2019, please see the Council’s response below.

 

You requested

 

- Temporary agency labour spend on call centre/ contact centre spend in
the last 12 months.

- A breakdown of the agencies that you used for call centre/ contact
agency staff.

- Do you recruit via PSL, Master Vendor, Vendor Neutral Managed Solution?

 

Our response

 - Temporary agency labour spend on call centre/ contact centre spend in
the last 12 months.  £146,521.71

- A breakdown of the agencies that you used for call centre/ contact
agency staff. Reed

- Do you recruit via PSL, Master Vendor, Vendor Neutral Managed Solution?
– Do not know what this means? Reed operate a hybrid framework

 

Should you have any queries, please contact [1][email address]

 

Yours sincerely

 

 

Tasadiq Naveed

Information Governance Officer

Information Governance Team

Chief Executive’s Department

1^st Floor, Town Hall, Bolton, BL1 1RU

 

 

 

 

 

>>Corporate Logo<<
This e-mail and any attached files are confidential and may also be
legally privileged. They are intended solely for the intended addressee.
If you are not the addressee please e-mail it back to the sender and then
immediately, permanently delete it. Do not read, print, re-transmit, store
or act in reliance on it. This e-mail may be monitored by Bolton Council
in accordance with current regulations.

This footnote also confirms that this e-mail message has been swept for
the presence of computer viruses currently known to Bolton Council.
However, the recipient is responsible for virus-checking before opening
this message and any attachment.

Unless expressly stated to the contrary, any views expressed in this
message are those of the individual sender and may not necessarily reflect
the views of Bolton Council.

http://www.bolton.gov.uk/

References

Visible links
1. mailto:[email address]