Telford Reported Scams

The request was successful.

Dear West Mercia Police,

Under the Freedom of Information Act 2000, I would like to request data regarding the number of scam reports received.

- Can I please receive each total individually for the time period of 01/04/2019 - 31/03/2020

- Could this be specific to those recorded within the boundaries of Telford

Can I please receive a count of reported:
1) Scam emails
2) Scam phone calls
3) Scam text messages

If you require any further clarification, please don’t hesitate to get in touch.

Yours faithfully,

Russ Hunter

Information Compliance, West Mercia Police

Dear Mr Hunter

 

FREEDOM OF INFORMATION REQUEST REFERENCE NO:  22993

 

I write in connection with your request for information which was received
on 2^nd July 2020.  Your request will now be considered in accordance with
the Freedom of Information Act 2000 (“the Act”).

 

We will aim to provide a response to your request within 20 working days
as stipulated by the Act.  Please note that there may be unavoidable
delays when making information rights requests during the COVID-19
pandemic.  We are triaging and addressing requests in the following
order:  Subject access and then FOI requests.   Every effort will be made
to meet our statutory timescales for responding.  Thank you for your
understanding.

 

There may be a fee payable for the retrieval, collation and provision of
the information you request.  If this is the case you will be informed and
the 20 working day timescale will be suspended until we receive payment
from you.  If you chose not to make payment then your request will be
withdrawn.

 

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way.  Again, you will be informed if this is the case.

 

Should you have any further enquiries concerning this matter, please
contact the Information Compliance Unit quoting the reference number
above.

 

 

Yours sincerely

 

 

Sue Cale

Information Compliance Administrator

Information Compliance Unit

 

Internal ext:  7772545

Direct Line 01905 331545

 

 

Information Compliance, West Mercia Police

Dear Mr Hunter

 

FREEDOM OF INFORMATION REQUEST REFERENCE NO:  22993

 

With reference to your request for information which was received on 2^nd
July 2020.

 

I apologise for the delay in responding to your FOI request and for any
inconvenience caused.  Every effort is being made to process requests
within statutory deadlines but due to current circumstances delays have on
occasion been unavoidable.  We will provide you with a response to your
request as soon as is practicable.

 

Please advise us if you no longer require this information.

 

Your complaint rights are outlined below should you be unsatisfied.

 

If you have any further queries concerning this matter, please contact the
Information Compliance Unit quoting the reference number above.

 

Kind regards

 

Sue Cale

Information Compliance Administrator

Information Compliance Unit

 

Internal ext:  7772545

Direct Line 01905 331545

 

 

 

 

West Mercia Police in complying with their statutory duty under sections 1
and 11 of the Freedom of Information Act 2000 to release the enclosed
information will not breach the Copyright, Designs and Patents Act 1988. 
However, the rights of the copyright owner of the enclosed information
will continue to be protected by law.  Applications for the copyright
owner’s written permission to reproduce any part of the attached
information should be addressed to The Force Solicitor, West Mercia Police
Headquarters, PO Box 55, Hindlip, Worcester, WR3 8SP.

 

COMPLAINT RIGHTS

 

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?  You have the right to require West Mercia Police
(WMP) to review their decision.

 

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the person that dealt with your request.

 

Ask to have the decision looked at again.  The quickest and easiest way to
have the decision looked at again is to telephone the person named at the
end of your decision letter.  That person will be able to discuss the
decision, explain any issues and assist with any problems.

 

Complaint

 

If you are dissatisfied with the handling procedures or the decision of
WMP made under the Freedom of Information Act 2000 (the Act) regarding
access to information, you can lodge a complaint with WMP to have the
decision reviewed.  WMP must be notified of your intention to complain
within 20 working days of the date of its response to your Freedom of
Information request.  Complaints should be made in writing and addressed
to:

 

Information Compliance Unit

West Mercia Police Headquarters

PO Box 55

Hindlip Hall

Hindlip

Worcester

WR3 8SP

 

Alternatively, you can email [1][West Mercia Police request email]

 

In all possible circumstances, WMP will aim to respond to your complaint
within 20 working days.

 

The Information Commissioner

 

If after lodging a complaint with WMP you are still dissatisfied with the
decision, you may make application to the Information Commissioner (ICO)
for a decision on whether the request for information has been dealt with
in accordance with the requirements of the Act.

 

For information on how to make application to the Information Commissioner
please visit their [2]website.  Alternatively, you can contact the ICO in
writing or via phone:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Tel:  0303 123 1113 (local rate) or 01625 545745 (national rate)

Fax:  01625 524 510

 

References

Visible links
1. mailto:[West Mercia Police request email]
2. https://ico.org.uk/

Information Compliance, West Mercia Police

Dear Mr Hunter

FREEDOM OF INFORMATION REQUEST REFERENCE NO: 22993

I write in connection with your request for information which was received
on 2^nd July 2020. Please find below the response to your request:

 

Under the Freedom of Information Act 2000, I would like to request data
regarding the number of scam reports received.

 

- Can I please receive each total individually for the time period of
01/04/2019 - 31/03/2020

 

- Could this be specific to those recorded within the boundaries of
Telford

 

Can I please receive a count of reported:

1) Scam emails

2) Scam phone calls

3) Scam text messages

             

Reply:-

 

  Year    
Scam Grand
Type 2019 2020 Total
Scam
Call 38 30 68
Scam
Email 1 0 1
Scam
Text 4 1 5
Grand
Total 43 31 74

 

The information above has been obtained by searches conducted for the
keyword of “scam” in Incident Details and Text fields, therefore please be
aware that this may not be completely accurate as there could be other
incidents with different keywords. However, to search all incidents
recorded within the boundaries of Telford for the dates requested, and to
manually review each one for relevance, would be above the amount to which
we are legally required to respond i.e. the cost of locating and
retrieving the information exceeds the ‘appropriate level’ as stated in
the Freedom of Information (Fees and Appropriate Limit) Regulations 2004.

 

Every effort has been made to ensure that the information provided is as
accurate as possible.

Please accept my apologies for the delay in responding.

Your attention is drawn to the below which details your right of
complaint.

Should you have any further enquiries concerning this matter, please write
or telephone the Information Compliance Unit quoting the reference number
above.

Yours sincerely

 

Mrs S Biddle

Information Compliance Unit
West Mercia Police

PO Box 55

Hindlip

Worcester

WR3 8SP

01905 331545 / 331565

 

 

West Mercia Police in complying with their statutory duty under sections 1
and 11 of the Freedom of Information Act 2000 to release the enclosed
information will not breach the Copyright, Designs and Patents Act 1988.
However, the rights of the copyright owner of the enclosed information
will continue to be protected by law. Applications for the copyright
owner’s written permission to reproduce any part of the attached
information should be addressed to The Force Solicitor, West Mercia Police
Headquarters, PO Box 55, Hindlip, Worcester, WR3 8SP.

COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require West Mercia Police (WMP) to review their
decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the person that dealt with your request.

Ask to have the decision looked at again -

The quickest and easiest way to have the decision looked at again is to
contact the person named at the end of your decision letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
WMP made under the Freedom of Information Act 2000 (the Act) regarding
access to information, you can lodge a complaint with WMP to have the
decision reviewed. WMP must be notified of your intention to complain
within 20 working days of the date of its response to your Freedom of
Information request. Complaints should be made in writing and addressed
to:

West Mercia Police Headquarters

Information Compliance Unit

Hindlip Hall

Hindlip

PO Box 55

Worcester

WR3 8SP

or

Email:  [West Mercia Police request email]

In all possible circumstances, WMP will aim to respond to your complaint
within 20 working days.

The Information Commissioner

After lodging a complaint with WMP if you are still dissatisfied with the
decision you may make application to the Information Commissioner for a
decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at https://ico.org.uk/ Alternatively phone or
write to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545745 if you prefer to use a
national rate number

Fax:    01625 524 510