Telephony and UC
Dear Torbay and South Devon NHS Foundation Trust,
Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Who is the IT Manager?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business / Microsoft Teams / Cisco WebEx / Zoom / Avaya / Mitel collaboration? If yes, what tools are you currently using?
Are you looking to change your current Collaboration Technology? If yes When?
How many Meeting Rooms do you have?
If you are a current Cisco user, will you be looking at Cisco WebEx Calling?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?
Yours faithfully,
Craig Wallace
Email: [Torbay and South Devon NHS Foundation Trust request email]
Our Ref: FOI00315
Dear Craig
Request for Information FOI00315
Thank you for your request for information regarding telephony. Your
request was received on 15/01/2020 and I am dealing with it under the
terms of the Freedom of Information Act 2000.
A response to your request for information will be sent to you promptly
and in any event no later than 12/02/2020
Our website [1]www.torbayandsouthdevon.nhs.uk provides information on how
we handle requests for information. Follow the Freedom of Information link
on the home page.
If you have any queries about this email, please contact me, quoting the
reference number above.
Freedom of Information Team
Email: [Torbay and South Devon NHS Foundation Trust request email]
Our Ref: FOI0315
Dear Craig
Request for Information
I am writing to confirm that we have now completed our search for the
information you requested on 15/01/2020 in relation to telephony
A copy of the information is below:
Please confirm the manufacturer of your telephony system(s) that are
currently in place? - Cisco
When was the installation date of your telephony equipment? - 2012
Who maintains your telephony system(s)? - Block Solutions
Who is the IT Manager? - Jonathan Shepperd (Networks Manager),
[1][email address] - 01803 653424
Please confirm value of the initial project and value of annual
support/maintenance services (in £)? - Initial project value unavailable -
support £180,000
When is your contract renewal date? - March 2020
Please confirm the manufacturer of your Contact centre system(s) that are
currently in place? - Cisco
When was the installation date of your contact centre infrastructure? -
2011
Who maintains your contact centre system(s)? - Block Solutions
Please confirm value of the initial project and value of annual
support/maintenance services (in £)? - Initial project value unavailable -
support £180,000
How many contact centre employees/agents do you have? - 60
When is your contract renewal date? - March 2020
Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business / Microsoft Teams / Cisco WebEx / Zoom / Avaya / Mitel
collaboration? If yes, what tools are you currently using? - Unified
Communications
Are you looking to change your current Collaboration Technology? If yes
When? - No
How many Meeting Rooms do you have? – 10 approx over whole site
If you are a current Cisco user, will you be looking at Cisco WebEx
Calling? - Unknown
How many employees do you have overall within your organisation? - 10,000
approx
Who currently provides your calls and lines? - Talk Talk Business
What is your current annual spend on calls and lines? - £12,000 approx
When is your contract renewal date? - October 2022
Are you using SIP or ISDN? - Both
Do you use a wide area network? – Yes HSCN CoIN
The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting.
If you wish to discuss any of the above, please contact me, quoting the
TSD reference number above.
If you are unhappy with the way in which we have handled your request,
please contact the Data Protection and Freedom of Information Lead in the
first instance. If you wish to make a formal complaint, you should write
to our Complaints Manager at Torbay and South Devon NHS Foundation Trust,
First Floor Bowyer Building, Torbay Hospital, Torquay TQ2 7AA.
If you are not content with the outcome of your complaint or the internal
review, you may apply directly to the Information Commissioner for a
decision. Generally, the Information Commissioner will only make a
decision once you have exhausted the complaints and/or internal review
process provided by us. The Information Commissioner can be contacted at:
The Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF or through this link
[2]https://ico.org.uk/concerns/getting/
Yours sincerely,
Freedom of Information Team
Kind regards
Elaine Yersin
Data Security and Protection Lead
Torbay and South Devon NHS Foundation Trust
Information Governance Office, Ground Floor
Regents House, Regents Close, Torquay, TQ2 7AN
Telephone 01803 654867 | 54867
Email: [email address] Website:
https://www.torbayandsouthdevon.nhs.uk/
My non working day is Thursday
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