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Telephony and storage

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Dear Norwich University of the Arts,

1. Telephony and UC/ Collaboration
a. Please confirm the manufacturer of your telephony system(s) that are currently in place
b. When is your contract renewal date?
c. Who maintains your telephony system(s)?
d. Do you use Unified Communications or Collaboration tools , if so which ones?
2. Microsoft
a) What Microsoft 365 licence do you have across the business e.g. E3, E5
b) Which partner looks after your Microsoft tenant?
c) Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?
3. Storage
a. Does your organisation use on-premise or cloud storage or both?
b. Please confirm the on-premise hardware manufacturer
c. Please confirm your cloud storage provider
d. What is your annual spend on cloud storage?
e. How do you back up your data and with who e.g. Backup as a Service

Yours faithfully,

Philip Mansfield

foia-enquiries, Norwich University of the Arts

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Dear Philip

 

Thank you for your request of information which is being considered. You
may be aware that we have to respond to Freedom of Information (FOI)
requests within 20 working days and as soon as is reasonably practicable,
therefore you will receive a response by 22 March 2023 or earlier.

 

For your information, the Act defines a number of exemptions, which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then some or all
of the information may not be released. You will be informed if this is
the case, including your rights of appeal.

 

If any of the information you have requested is not contained in a
recorded format, the University is not obliged to create information for
the purpose of responding to your request.

 

There may be a fee payable for ‘reasonable disbursement’ costs such as
postage and photocopying. This will be considered, and you will be
informed if a fee is payable. In this event the fee must be paid before
the information is processed and released. The 20-working daytime limit
for responses is suspended until receipt of the payment.

 

If you have any queries or concerns, please let me know. If you do contact
us again concerning this request, please quote FOIA 635.

 

Regards

Sue

 

Sue White

Compliance Manager

 

Norwich University of the Arts

Francis House, 3-7 Redwell Street, Norwich. NR2 4SN

 

Direct Dial – 01603 753282

Email – [1][Norwich University of the Arts request email]

 

 

 

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foia-enquiries, Norwich University of the Arts

1 Attachment

Dear Philip

 

I refer to your Freedom of Information request to which I am now able to
respond on behalf of the University.  My response is outlined below along
with your questions for ease of reference.

 

1. Telephony and UC/ Collaboration

a. Please confirm the manufacturer of your telephony system(s) that are
currently in place

IPcortex

 

b. When is your contract renewal date? 

N/a as this is a rolling contract

 

c. Who maintains your telephony system(s)?   

Wavenet

 

d. Do you use Unified Communications or Collaboration tools , if so which
ones? 

No

 

 

2. Microsoft

a) What Microsoft 365 licence do you have across the business e.g. E3, E5 

E3

 

b) Which partner looks after your Microsoft tenant?      

None

 

c) Where do you host your applications? Do you have on-premise
infrastructure or do you host your applications in public or private
cloud? Which?   

We have a combination of on-premise and public cloud

 

 

3. Storage

a. Does your organisation use on-premise or cloud storage or both?   

On-premise

 

b. Please confirm the on-premise hardware manufacturer   

Dell, Synology, Qnap

 

c. Please confirm your cloud storage provider

N/a

 

d. What is your annual spend on cloud storage?   

£0

 

e. How do you back up your data and with who e.g. Backup as a Service: 

Backups are internal only to our own “backup” storage network

 

I hope this is of assistance and is sufficient to meet your requirements,
but if, for whatever reason you wish to get back to me, please feel free
to do so.  If you are unhappy with the information provided or how your
request was handled, please let me know and I will explain how you can
request an internal review of our decision.

 

Please quote FOIA 635 in any further correspondence concerning this
request.

 

Regards

Sue

 

Sue White

Compliance Manager

 

Norwich University of the Arts

Francis House, 3-7 Redwell Street, Norwich. NR2 4SN

 

Direct Dial – 01603 753282

Email – [1][Norwich University of the Arts request email]

 

 

 

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We don't know whether the most recent response to this request contains information or not – if you are Philip Mansfield please sign in and let everyone know.