Telephone answering service for GLD

The request was successful.

Dear Government Legal Department,

I am seeking details of the telephone answering service that the GLD currently uses which appears to be a foreign call centre with significant delay on the line and intermittent audio. Where is this call centre located, and does the GLD know the hourly rate received by the individuals employed to answer the telephones?

Yours faithfully,

Lorna Elliott

FOI, Government Legal Department

Our Ref: RM/71/19

Dear Ms Elliott

I acknowledge receipt of your email dated 28 June 2019. I will respond to your correspondence shortly.

Yours sincerely

Paul Woods
Data Protection Co-ordinator & Freedom of Information Officer

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FOI, Government Legal Department

1 Attachment

Dear Ms Elliott

Please find attached the response to your Freedom of Information Act request.

Yours sincerely,

Paul Woods
DPO, DRO FOI/DPA co-ordinator, Head of Library Services
Operations, Government Legal Department

One Kemble Street, London WC2B 4TS
Telephone: +44 (0)20 7210 3045
[Government Legal Department request email]

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