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Systems used in Children's Social Care, Early Help, Education Services & SEND

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Dear Bedford Borough Council,

1) Could you please advise what case management systems (supplier's name/product name) you currently use for:
a) Children's Social Care
b) Early Help/Early Intervention (Children, Young People & Families)
c) Education Service
d) SEND (Special Educational Needs & Disabilities - Children, Young People & Families)
If you are in the process of moving to a new case management system for any of the above services, please could you also tell me the name of the new system.

2) Could you please advise what customer platform you currently use to interact with external people (such as service users, suppliers or other professionals) in relation to:
a) Children's Social Care
b) Early Help/Early Intervention (Children, Young People & Families)
c) Education Service
d) SEND (Special Educational Needs & Disabilities - Children, Young People & Families)
If you are in the process of moving to a new customer platform for any of the above services, please could you also tell me the name of the new system.

Yours faithfully,

Ralph Evans

Freedom of Information, Bedford Borough Council

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Daniela Hanson, Bedford Borough Council

Bedford BC - OFFICIAL-Unsecure

 

Dear Ralph Evans

 

Request pursuant to Freedom of Information Act 2000 – Request No. 17472

 

I refer to your recent enquiry for information held by the Council. 

 

Under the provisions of the Freedom of Information Act, the authority must
state whether or not the information exists and I confirm that we do hold
the information you requested.

 

Please find the information you requested enclosed.

 

You requested:

1) Could you please advise what case management systems (supplier's
name/product name) you currently use for:

a) Children's Social Care – Since April 2021 Liquidlogic Children's Social
Care System (LCS)

b) Early Help/Early Intervention (Children, Young People & Families) –
Since April 2021, Liquidlogic Children's Social Care System (LCS)

c) Education Service - Servelec / Synergy

d) SEND (Special Educational Needs & Disabilities - Children, Young People
& Families) If you are in the process of moving to a new case management
system for any of the above services, please could you also tell me the
name of the new system. – Liquidlogic Children's Social Care System (LCS)
for EHCP and Servelec / Synergy (used by SEN School Support Services Team
to maintain  workflows and have access to historical data until a new
business process is developed either with LCS or Synregy)  

 

2) Could you please advise what customer platform you currently use to
interact with external people (such as service users, suppliers or other
professionals) in relation to:

a) Children's Social Care n/a

b) Early Help/Early Intervention (Children, Young People & Families) n/a

c) Education Service – Hosted service Servelec / Synergy

d) SEND (Special Educational Needs & Disabilities - Children, Young People
& Families) If you are in the process of moving to a new customer platform
for any of the above services, please could you also tell me the name of
the new system. n/a

 

 

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
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information is the Council’s FOI Complaints Procedure, a copy of which can
be obtained on request or is set out at: 
[1]https://www.bedford.gov.uk/council-and-d...

 

Yours sincerely

 

Mrs Daniela Hanson
Freedom of Information Administrator (Children's Services)
Residential and Support Services
Children's Services
Bedford Borough Council, Borough Hall, Cauldwell Street, Bedford, MK42 9AP
Tel: 01234 276749 (Internal 44749)
Website: [2]www.bedford.gov.uk  
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References

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We don't know whether the most recent response to this request contains information or not – if you are Ralph Evans please sign in and let everyone know.