Dear Hillingdon Borough Council,

I would like to request the following information:

What are the contact details of the Rent Office that is responsible making decision who gets exempt accommodation rates and how can we apply for exempt accommodation if we're a Community Interest Company?

What is the weekly Housing Benefit paid for People in supported living accommodation (specified exempt
properties). The highest, lowest and average rent paid per person?

Is Hillingdon Council looking for Non-profit Community Interest Company to provide supported living accommodation to work with?

Is there a shortage of supported living accommodation for services users aged 16 +?

How does a new provider for supported living accommodation receive referrals from the council?

What are the contact details for the persons responsible or managing the supported living framework? (please include telephone number, email address, full name and physical office address)

What is the process of referrals for young people in supported living accommodation?

What are the contact details to request more information on how supported living works in Hillingdon?

Can you provide me with a list of providers or organisations who are registered providers in Hillingdon and surrounding areas?

How are the costs for supported living accommodation paid?

How is supported living assessed and please provide contact information for the department that makes the assessment.

How can a new provider be included on the framework for supported living for young people or for spot contracts.

Yours faithfully,

Charmain Payne

Residents Services FOI, Hillingdon Borough Council

Dear Charmain Payne,
I am writing in response to your further request for information under the
Freedom of Information Act 2000, received on 29/08/2021.
  
Under the Freedom of Information Act 2000 we have 20 working days to
respond to your request.  Therefore, the deadline for our response is
27/09/2021.
“Your request for information may be delayed due to urgent operational
responses to dealing with Covid_19 priorities. We apologise for any
inconvenience this may cause. We do remain committed to responding to your
request and will respond as soon as we are able. Should our response to
your request breach the statutory timeframe and you remain unhappy with
our response, you have the right to complain to the Information
Commissioners Office. Their contact details are Information Commissioner's
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF”.
If we require further information or clarification from you to assist us
in responding to your request, or if we require a fee to be paid before we
can respond we will contact you shortly.

Yours Sincerely
Riviane Araujo
Members Enquiries and Monitoring Officer
Corporate Resources and Services
London Borough of Hillingdon

--------------------------------------------------------------------------

From: Charmain Payne <[FOI #786289 email]>
Sent: 29 August 2021 20:39
To: FOI <[Hillingdon Borough Council request email]>
Subject: Freedom of Information request - Supported Living information
request
 
[You don't often get email from
[FOI #786289 email]. Learn why this is important at
[1]http://aka.ms/LearnAboutSenderIdentifica...

Dear Hillingdon Borough Council,

I would like to request the following information:

What are the contact details of the Rent Office that is responsible making
decision who gets  exempt accommodation rates and how can we apply for
exempt accommodation if we're a Community Interest Company?

What is the weekly Housing Benefit paid for People in supported living
accommodation (specified exempt
properties). The highest, lowest and average rent paid per person?

Is Hillingdon Council looking for Non-profit Community Interest Company to
provide supported living accommodation to work with?

Is there a shortage of supported living accommodation for services users
aged 16 +?

How does a new provider for supported living accommodation receive
referrals from the council?

What are the contact details for the persons responsible or managing the
supported living framework? (please include telephone number, email
address, full name and physical office address)

What is the process of referrals for young people in supported living
accommodation?

What are the contact details to request more information on how supported
living works in Hillingdon?

Can you provide me with a list of providers or organisations who are
registered providers in Hillingdon and surrounding areas?

How are the costs for supported living accommodation paid?

How is supported living assessed and please provide contact information
for the department that makes the assessment.

How can a new provider be included on the framework for supported living
for young people or for spot contracts.

Yours faithfully,

Charmain Payne

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #786289 email]

Is [Hillingdon Borough Council request email] the wrong address for Freedom of Information
requests to Hillingdon Borough Council? If so, please contact us using
this form:
[2]https://gbr01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[3]https://gbr01.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[4]https://gbr01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir

FOI, Hillingdon Borough Council

FOI 9006284
Dear Charmain Payne, 

I am writing in response to your recent request for Information below. 

 

In accordance with S1(3) of the FOIA before we can respond to your
request, we require some clarification of the information you are
seeking.  

 

In particular, can you clarify the points in bold: 

Please clarify the timeframe required in respect of question 2.

Kind regards,
Data Protection & Freedom of Information Officer | London Borough of
Hillingdon | Legal Services 3E/04
Tel: 01895 55 6351 | FOI Email: [1][Hillingdon Borough Council request email] | SAR
Email: [2][email address] 
Address: London Borough of Hillingdon Civic Centre, Uxbridge, UB8 1UW

--------------------------------------------------------------------------

From: Residents Services FOI <[email address]>
Sent: 31 August 2021 13:47
To: [FOI #786289 email]
<[FOI #786289 email]>
Cc: FOI <[Hillingdon Borough Council request email]>
Subject: FOI 9006284 - From Charmain Payne - Due on 27th September 2021
 
Dear Charmain Payne,
I am writing in response to your further request for information under the
Freedom of Information Act 2000, received on 29/08/2021.
  
Under the Freedom of Information Act 2000 we have 20 working days to
respond to your request.  Therefore, the deadline for our response is
27/09/2021.
“Your request for information may be delayed due to urgent operational
responses to dealing with Covid_19 priorities. We apologise for any
inconvenience this may cause. We do remain committed to responding to your
request and will respond as soon as we are able. Should our response to
your request breach the statutory timeframe and you remain unhappy with
our response, you have the right to complain to the Information
Commissioners Office. Their contact details are Information Commissioner's
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF”.
If we require further information or clarification from you to assist us
in responding to your request, or if we require a fee to be paid before we
can respond we will contact you shortly.

Yours Sincerely
Riviane Araujo
Members Enquiries and Monitoring Officer
Corporate Resources and Services
London Borough of Hillingdon

--------------------------------------------------------------------------

From: Charmain Payne <[FOI #786289 email]>
Sent: 29 August 2021 20:39
To: FOI <[Hillingdon Borough Council request email]>
Subject: Freedom of Information request - Supported Living information
request
 
[You don't often get email from
[FOI #786289 email]. Learn why this is important at
[3]http://aka.ms/LearnAboutSenderIdentifica...

Dear Hillingdon Borough Council,

I would like to request the following information:

What are the contact details of the Rent Office that is responsible making
decision who gets  exempt accommodation rates and how can we apply for
exempt accommodation if we're a Community Interest Company?

What is the weekly Housing Benefit paid for People in supported living
accommodation (specified exempt
properties). The highest, lowest and average rent paid per person?

Is Hillingdon Council looking for Non-profit Community Interest Company to
provide supported living accommodation to work with?

Is there a shortage of supported living accommodation for services users
aged 16 +?

How does a new provider for supported living accommodation receive
referrals from the council?

What are the contact details for the persons responsible or managing the
supported living framework? (please include telephone number, email
address, full name and physical office address)

What is the process of referrals for young people in supported living
accommodation?

What are the contact details to request more information on how supported
living works in Hillingdon?

Can you provide me with a list of providers or organisations who are
registered providers in Hillingdon and surrounding areas?

How are the costs for supported living accommodation paid?

How is supported living assessed and please provide contact information
for the department that makes the assessment.

How can a new provider be included on the framework for supported living
for young people or for spot contracts.

Yours faithfully,

Charmain Payne

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #786289 email]

Is [Hillingdon Borough Council request email] the wrong address for Freedom of Information
requests to Hillingdon Borough Council? If so, please contact us using
this form:
[4]https://gbr01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://gbr01.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[6]https://gbr01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir

Dear FOI,

In relation to question 2 i would like to know for the last year?

Can i also add another question:

Can you provide a list of the Exempt accommodation Providers your council currently has?

Yours sincerely,

Charmain Payne

SCH FOI, Hillingdon Borough Council

1 Atodiad

  • Attachment

    Internal review of Freedom of Information request Supported Living information request.txt

    8K Download View as HTML

Dear Charmain Payne,
I am writing in response to your request for information under the Freedom
of Information Act 2000, received 29/09/2021
Can you provide a list of the Exempt accommodation Providers your council
currently has?
Under the Freedom of Information Act 2000 we have 20 working days to
respond to your requests.  Therefore, the deadline for our response is
27/10/2021
“Your request for information may be delayed due to urgent operational
responses to dealing with Covid_19 priorities. We apologise for any
inconvenience this may cause. We do remain committed to responding to your
request and will respond as soon as we are able. Should our response to
your request breach the statutory timeframe and you remain unhappy with
our response, you have the right to complain to the Information
Commissioners Office. Their contact details are Information Commissioner's
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF”.
If we require further information or clarification from you to assist us
in responding to your request, or if we require a fee to be paid before we
can respond we will contact you shortly.
Yours sincerely
Michelle Barber
Members Liaison Officer /FOI Officer
Resident Services
Hillingdon Council routinely monitors the content of emails sent and
received via its network for the purposes of ensuring compliance with its
policies and procedures. The contents of this message are for the
attention and use of the intended addressee only. If you are not the
intended recipient or addressee, or the person responsible for sending the
message you may not copy, forward, disclose or otherwise use it or any
part of it in any way. To do so may be unlawful. If you receive this email
by mistake please advise the sender immediately. Where opinions are
expressed they are not necessarily those of the London Borough of
Hillingdon. Service by email is not accepted unless by prior agreement.

SCH FOI, Hillingdon Borough Council

1 Atodiad

  • Attachment

    Internal review of Freedom of Information request Supported Living information request.txt

    8K Download View as HTML

Dear Charmain Payne,
I am writing in response to your clarification received 29/09/2021  
In relation to question 2 i would like to know for the last year?
Under the Freedom of Information Act 2000 we have 20 working days to
respond to your requests.  Therefore, the deadline for our response is
27/10/2021
“Your request for information may be delayed due to urgent operational
responses to dealing with Covid_19 priorities. We apologise for any
inconvenience this may cause. We do remain committed to responding to your
request and will respond as soon as we are able. Should our response to
your request breach the statutory timeframe and you remain unhappy with
our response, you have the right to complain to the Information
Commissioners Office. Their contact details are Information Commissioner's
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF”.
If we require further information or clarification from you to assist us
in responding to your request, or if we require a fee to be paid before we
can respond, we will contact you shortly.
Kind Regards
Michelle Barber
Members Enquiry & FOI Liaison Officer
Corporate Resources and Services
London Borough of Hillingdon
Hillingdon Council routinely monitors the content of emails sent and
received via its network for the purposes of ensuring compliance with its
policies and procedures. The contents of this message are for the
attention and use of the intended addressee only. If you are not the
intended recipient or addressee, or the person responsible for sending the
message you may not copy, forward, disclose or otherwise use it or any
part of it in any way. To do so may be unlawful. If you receive this email
by mistake please advise the sender immediately. Where opinions are
expressed they are not necessarily those of the London Borough of
Hillingdon. Service by email is not accepted unless by prior agreement.

FOI, Hillingdon Borough Council

1 Atodiad

FOI 9006284
Dear Charmain Payne, 

I am writing in response to your request for information below. 

  

What are the contact details of the Rent Office that is responsible making
decision who gets  exempt accommodation rates and how can we apply for
exempt accommodation if we're a Community Interest Company?
It is the Housing Benefit department that decide whether a property is
exempt, in order to be considered exempt you will have to meet the
qualifying criteria.
What is the weekly Housing Benefit paid for People in supported living
accommodation (specified exempt properties). The highest, lowest and
average rent paid per person?
Highest - £508.56, Lowest - £13.99, Average - £215.87.
Is Hillingdon Council looking for Non-profit Community Interest Company to
provide supported living accommodation to work with?
For new opportunities please register with the Council's sourcing portal.
There are no live opportunities at the moment. The tender opportunities
will clarify the Council's requirements and
weightings. [1]https://www.capitalesourcing.com.The Council does not
prioritise the organisation type of provider.
Is there a shortage of supported living accommodation for services users
aged 16 +?
No shortage in living accommodation 16+.

How does a new provider for supported living accommodation receive
referrals from the council?

For new opportunities please register with the Council's sourcing portal.
There are no live opportunities at the
moment. [2]https://www.capitalesourcing.com. Note the Council makes no
commitment regarding whether it will provide any referrals to any
provider.

What are the contact details for the persons responsible or managing the
supported living framework?

Darren Thorpe, Head of Business Delivery & Market Management
- [3][email address].

What is the process of referrals for young people in supported living
accommodation?

Via a Social Worker assessment based on needs.

What are the contact details to request more information on how supported
living works in Hillingdon?

Please find attached the latest Market Position Statement.

Can you provide me with a list of providers or organisations who are
registered providers in Hillingdon and surrounding areas?

We decline to provide a response as disclosure would be likely to endanger
the safety of any individuals pursuant to section 38 of the Freedom of
Information Act 2000. Please note that some providers details are not
listed on Care Quality Commission's website and are not in the public
domain. We have considered the public interest test in relation to this
information, and we are satisfied that, on balance, the public interest is
in favour of the information being withheld.    

How are the costs for supported living accommodation paid?

Monthly in arrears via a provider payments portal.

How is supported living assessed and please provide contact information
for the department that makes the assessment.

For new opportunities please register with the Council's sourcing portal.
There are no live opportunities at the moment. Details of how tenders are
evaluated are within the tender
documents. [4]https://www.capitalesourcing.com.

How can a new provider be included on the framework for supported living
for young people or for spot contracts.

For new opportunities please register with the Council's sourcing portal.
There are no live opportunities at the
moment. [5]https://www.capitalesourcing.com.

If you have any queries regarding this matter, please do not hesitate to
contact me. 

If you wish to request an internal review of our response you should
write, within 2 months, to:

Office Managing Partner, Legal Services, Civic Centre, High St, Uxbridge,
UB8 1UW (or via email to [6][Hillingdon Borough Council request email] marked for the attention
of the Office Managing Partner).

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. 

Kind regards, 
Data Protection & Freedom of Information Officer | London Borough of
Hillingdon | Legal Services 3E/04
Tel: 01895 55 6351 | FOI Email: [7][Hillingdon Borough Council request email] | SAR
Email: [8][email address] 
Address: London Borough of Hillingdon Civic Centre, Uxbridge, UB8 1UW

dangos adrannau a ddyfynnir

FOI, Hillingdon Borough Council

FOI 9048347
Dear Charmain Payne, 

I am writing in regards to your request for information below.  I note
from our records that the response to your request is due today. 
Unfortunately, we are unable to respond today and there will be a slight
delay in our response.  Please accept my apologies for this and we will
endeavour to respond as soon as we are able. 

If you have any queries regarding this matter please do not hesitate to
contact me. 

If you wish to request an internal review of our response you should
write, within 2 months, to:

Office Managing Partner, Legal Services, Civic Centre, High St, Uxbridge,
UB8 1UW (or via email to [1][Hillingdon Borough Council request email] marked for the attention
of the Office Managing Partner).

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. 

Kind regards, 
Data Protection & Freedom of Information Officer | London Borough of
Hillingdon | Legal Services 3E/04
Tel: 01895 55 6351 | FOI Email: [2][Hillingdon Borough Council request email] | SAR
Email: [3][email address] 
Address: London Borough of Hillingdon Civic Centre, Uxbridge, UB8 1UW

dangos adrannau a ddyfynnir