Supported bus services 2020/21

The request was partially successful.

Dear Transport for West Midlands,

I have been informed that the authority has applied for £879,836 from the £31m funding for supported bus services in 2020/21.

(1) At the time of this FOI request has the funding been approved?
(2) What specific bus routes or corridors will be subsidised in the West Midlands?
(3) Are there any cross border services with Staffordshire that will be subsidised, if so which?
(4) When will operators be able to start new supported services or journeys?

Yours faithfully,

Mr L Murphy
Chairman, Great Wyrley & Cheslyn Hay Community Group

Customer Services, Transport for West Midlands

Thank you for contacting Transport for West Midlands, part of West Midlands Combined Authority.

Customer Relations aim to respond to all enquiries within 10 working days. However, there may be occasions where this takes longer. We will acknowledge your query and keep you updated on progress.

If you require any support regarding passes, timetables or travelling on public transport in the West Midlands, please visit our website at networkwestmidlands.com<http://networkwestmidlands.com>
Alternatively, visit our other websites www.tfwm.org.uk<http://www.tfwm.org.uk> and www.wcma.org.uk<http://www.wcma.org.uk>

To see our Privacy & Cookies Policy, please click here networkwestmidlands.com/privacy-cookies-policy/

From Monday 15 June, the use of face coverings will be compulsory on public transport.

In line with new Government guidance, all passengers travelling on public transport from Monday 15 June will be required to wear a face covering for all of their journey. For exceptions to this and more info please visit: https://www.networkwestmidlands.com/plan...

<Customer Services>, Transport for West Midlands

Your case reference number is 110684 

 

Dear Lee

Thank you for your email to Transport for West Midlands (TfWM) on 27 July
2020 regarding a freedom of information request. 

I have submitted your request to our FOI team who will be in contact with
you directly with the requested information in due course. 

I do hope this information is helpful and thank you for taking the time to
contact Transport for West Midlands.

Kind regards

 

Chris Day

Customer Relations Executive 

We’re constantly striving to provide excellent service.

We’d love to get your feedback about how we are doing by asking you 3
quick questions about your interaction with us today. 

To take part please click on the below

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[2]networkwestmidlands.com/plan-your-journey/network-overview/

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present. The picture reads: 'Coronavirus, advice for you'

From Monday 15 June, the use of face coverings will be compulsory on
public transport.

In line with new Government guidance, all passengers travelling on public
transport from Monday 15 June will be required to wear a face covering for
all of their journey. For exceptions to this and more info please
visit: [4]https://www.networkwestmidlands.com/plan...

 

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Dear Transport for West Midlands,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Transport for West Midlands's handling of my FOI request 'Supported bus services 2020/21'.

I note that you have not confirmed or denied whether the authority holds this information, and have not applied an exemption that would remove this obligation.
As you may be aware, Section 1(1) of the FOI Act (https://www.legislation.gov.uk/ukpga/200...) states that "Any person making a request for information to a public authority is entitled to be informed in writing by the public authority whether it holds information of the description specified in the request".
I would be grateful if you could clarify whether or not this information is held, or specify which exemption of the duty to confirm or deny you are applying.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Lee Murphy

Customer Services, Transport for West Midlands

Thank you for contacting Transport for West Midlands (TfWM).

Customer Relations aim to respond to all enquiries within 10 working days. The majority of enquiries should take less than this to respond. However, there may be occasions where this takes longer. We will acknowledge your enquiry and keep you updated on progress. If your enquiry is time-sensitive then it is best to call us.

TfWM is the transport arm of West Midlands Combined Authority (WMCA). TfWM works in partnership with operators of public transport within the West Midlands. TfWM provides bus stops, timetable information, park & ride facilities, as well as delivering smart travel passes across the public transport network via Swift. More about what TfWM does can be found here: www.tfwm.org.uk/who-we-are/<http://www.tfwm.org.uk/who-we-are/>. More about what WMCA does can be found here: www.wmca.org.uk/what-we-do/<http://www.wmca.org.uk/what-we-do/>

To see our Privacy & Cookies Policy, please click here www.tfwm.org.uk/policies/privacy-and-coo...<http://www.tfwm.org.uk/policies/privacy-...>

<Customer Services>, Transport for West Midlands

Your case reference number is 140349 

Dear Lee

Thank you for your email to Transport for West Midlands (TfWM) on 26 July
2021 regarding a recent Freedom of Information request. 

I am sorry to hear that you are unsatisfied with the information you have
received. I have passed your query to our FOI Team who will review your
latest request and get back to you within the next 20 working days. 

Thank you for contacting TfWM.

Kind regards

Chris Day

Customer Relations Executive 

TfWM is the transport arm of West Midlands Combined Authority (WMCA). TfWM
works in partnership with operators of public transport within the West
Midlands. TfWM provides bus stops, timetable information, park & ride
facilities, as well as delivering smart travel passes across the public
transport network via Swift. 

More about what TfWM does can be found
here: [1]www.tfwm.org.uk/who-we-are/. More about what WMCA does can be
found here: [2]www.wmca.org.uk/what-we-do/

HOW ARE WE DOING?

We’re constantly striving to provide excellent service.

We’d love to get your feedback about how we are doing by asking you 3
quick questions about your interaction with us today. 

To take part please click on the below

[3]Customer Survey

Guidance for travelling on public transport

All passengers travelling on public transport are asked to wear a face
covering for all of their journey. For exemptions to this and more info
please
visit: www.tfwm.org.uk/campaigns/current-travel-advice-for-coronavirus/

Confidentiality: The information in this email may be confidential,
contain personal and/or sensitive information, and/or may be legally
privileged.  If an addressing or transmission error has misdirected this
email, please notify the author by replying to this email and then
deleting the original and your reply.  If you have received this email in
error, any disclosure, copying, distribution, or any action taken or
omitted to be taken in reliance on the email, may be prohibited and
potentially unlawful.  Any views or opinions expressed in this email are
those of the sender and do not necessarily reflect the views of West
Midlands Combined Authority, unless explicitly stated otherwise.

References

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2. http://www.wmca.org.uk/what-we-do/
3. https://snapsurveys.wmca.org.uk/snapwebh...

Informationofficer,

2 Attachments

Dear Mr L Murphy

Further to your request for information please find attached our response

Yours sincerely

 

Information Governance
West Midlands Combined Authority

Website: [1]www.wmca.org.uk

 

 

Our organisation is working flexibly, so if you’ve received this email
‘out of hours’, whilst it suits me to email now, I do not expect a
response or action outside of your working hours.

**Sorry, not all of our telephones are being monitored during the
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If you are a customer with a physical or mental health disability and
require a reasonable adjustment, please visit our [2]website for more
information.

Direct Dial: 0121 214 7301
Email: [email address]
Website: www.wmca.org.uk

[3]West Midlands Combined Authority
Building a healthier, happier, better connected and more prosperous West
Midlands

16 Summer Lane, Birmingham, B19 3SD

Confidentiality: The information in this email may be confidential,
contain personal and/or sensitive information, and/or may be legally
privileged. If an addressing or transmission error has misdirected this
email, please notify the author by replying to this email and then
deleting the original and your reply. If you have received this email in
error, any disclosure, copying, distribution, or any action taken or
omitted to be taken in reliance on the email, may be prohibited and
potentially unlawful. Any views or opinions expressed in this email are
those of the sender and do not necessarily reflect the views of West
Midlands Combined Authority, unless explicitly stated otherwise.

Find out about WMCA by visiting [4]https://www.wmca.org.uk

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References

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