Our Customer Service team are currently working from home due to
coronavirus (Covid-19) restrictions, which is impacting our usual response
times and we apologise for any delays. We are prioritising emergency and
urgent repairs and are working hard to respond to all queries as soon as
possible.
This email and any attached files are confidential, and intended only for
who they are addressed to. If you have received this email in error,
please let us know ([email address] +44 1392 252 566).

LiveWest Homes Limited is a charitable community benefit society, company
number: 7724 VAT: 568873378 (Parent). Arc Developments South West Limited,
a private company limited by guarantee without share capital, company
number: 05716836, VAT: 870111559. LiveWest Properties Limited, company
number: 10110021. LiveWest Treasury plc, company number: 06392963. Great
Western Assured Growth Limited, company number: 02525892. LiveWest Capital
plc, company number: 08691017. LiveWest Charitable Housing Limited, a
charitable registered society, company number: 19165R. Westco Properties
Limited, company number: 02677745, VAT: 784460504. All companies are
registered in England & Wales, trading as "LiveWest", with a registered
office at: 1 Wellington Way, Skypark, Clyst Honiton, Exeter, EX5 2FZ.

** This is an external email, please forward any concern with it to
'Information Security Incident' ** ([email address] )

Any personal data held by us will be treated confidentially and will be
processed only on the basis of an applicable legal basis for processing
under applicable data protection legislation at the time of processing.
For further information on how we use personal data please visit our
website https://www.livewest.co.uk/privacy-notice).

If you have received an email from us containing personal data in error,
please contact the Data Protection Manager on 0300 123 8080 as soon as
possible after receipt and delete the email.

Good Afternoon

Thank you for your email, to enable us to look into this for you, please
can you supply your full name, address and postcode.

Kind regards
Michelle

Michelle Richards
Customer Services Adviser - Champion
07816368327

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Good Afternoon

Thank you for contacting LiveWest. We have passed your request to the Data
Protection Team who will answer your query

Best wishes

Paul Bowden
Customer Services Adviser - Specialist

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Good Afternoon

We have received a response from our Date Protection Team below:

" As a housing association we do not fall under the freedom of information
act legislation as we are not a public body, therefore we do not legally
need to supply this.

If you are asking for your personal data, such as copies of documents
relating to your tenancy then we would supply this under your individual
rights in the GDPR.

You would need to make a Subject Access Request and complete the attached
form with as much detail as possible to make sure you get the information
you require"

Best wishes

Paul Bowden
Customer Services Adviser - Specialist

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