Dear Will,

Thank you for your request for information regarding SARs and FOIs which
we received on 10^th November 2018.

We will deal with this request in accordance with your right of access to
information we hold under the Freedom of Information Act and I attach a
leaflet containing further information about both your rights and our
obligations under this legislation. You will see from this that we are not
obliged to generate information we do not already hold in order to provide
what we are asked for, such as by collating data or formulating direct
answers to questions, but you are entitled to receive copies of records
(or extracts from them) that contain the information you have requested.

We will research the information you have requested and we will respond
providing what we hold no later than 7^th December 2018  in accordance
with the timescales set by the Act.

We will inform you if:

a) We are unable to provide you with any of the information you have
requested, and explain the reason for this; and

b) Any fee that is payable for the information we are able to provide.

In the meantime, if you have any queries or require clarification on any
aspect of your request or how we will respond, please do not hesitate to
contact me.

Kind regards

Clare Lunk | Assistant Information Governance Manager

South Western Ambulance Service NHS Foundation Trust

[1]cid:[email address]

Direct Line 01392 453 814 

Web [2]www.swast.nhs.uk

E-Mail [3][email address]

Abbey Court, Eagle Way, Exeter EX2 7HY

References

Visible links
2. http://www.swast.nhs.uk/
3. mailto:[email address]

Dear Will,

I refer to our acknowledgement on 13^th November 2018 of your request for
information regarding SARs and FOIs under the provisions of the Freedom of
Information Act.  We are able to provide the following information:

Information requested Trust Response

 
1. How many Subject Access 2711
Requests (SAR) were received
from 1st April 2016 to 31st
March 2017?

 
2. How many Subject Access 3425
Requests (SAR) were received
from 1st April 2017 to 31st  
March 2018?

 
3. How many Freedom of 450
Information requests were
received from 1st April 2016 to
31st March 2017?

 
4. How many Freedom of 502
Information requests were
received from 1st April 2017 to
31st March 2018?

 
5. What database or systems do The Trust uses the Microsoft Office suite
you use to log and manage to log and manage FOIs and SARs.
Freedom of Information Requests
and Subject Access Requests?

Please note that, under the Re-use of Public Sector Information
Regulations, if you wish to publish or otherwise use this information
besides for your own means, you will need to seek our permission to do so.

Please feel free to contact me if you require further clarification of the
information provided, or to discuss any aspect of the way in which we have
responded to your request. 

However, if you are dissatisfied with our response, you also have the
right to make use of the following complaints procedures:

In the first instance you may write to the Chief Executive of this Trust

Mr Ken Wenman

South Western Ambulance Service NHS Foundation Trust

Abbey Court

Eagle Way

Exeter  EX2 7HY

Mr Wenman will then either make arrangements for your complaint to be
reviewed and for the outcome to be communicated to you, or will convene a
panel of Trust Directors to consider an appeal against a decision to
withhold information.

If you are unhappy with the response to your complaint, or findings of the
Panel, you can contact the Information Commissioner at:

Information Commissioner’s Office,

Wycliffe House,

Water Lane,                                 

Wilmslow,

Cheshire.  SK9 5AF

Tel: 01625 545 700

Fax: 01625 524 510

Kind regards

Clare Lunk | Assistant Information Governance Manager

South Western Ambulance Service NHS Foundation Trust

[1]cid:[email address]

Direct Line 01392 453 814 

Web [2]www.swast.nhs.uk

E-Mail [3][email address]

Abbey Court, Eagle Way, Exeter EX2 7HY

References

Visible links
2. http://www.swast.nhs.uk/
3. mailto:[email address]