Student Finance England Call Recording

Georgia Tickle made this Rhyddid Gwybodaeth request to Y Cwmni Benthyciadau i Fyfyrwyr

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Student Loans Company Limited,

I called Student Finance England in February 2019 and was given information that is now contradictory to what I am being told now (July 2019). I wanted to inquire as to whether all calls to Student Finance England are recorded, and whether said recording could justify a claim for reimbursement, given that what I was told in February was contradictory to that said to me in July?

Yours faithfully,

G.T.

SLC FOI Requests - Do Not Reply, Y Cwmni Benthyciadau i Fyfyrwyr

This is an automated response to let you know that your email has been
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FOI Requests, Y Cwmni Benthyciadau i Fyfyrwyr

Dear Ms Tickle
Thank you for your email dated 31 July 2019.

Your request is being considered under the terms of the Freedom of
Information Act 2000 (“FOIA”).

Your request has been allocated reference number 133-19.

We will respond to you under the terms of the FOIA and within 20 working
days.

We will contact you further for clarification of your request if this is
considered necessary.

Yours sincerely

The Freedom of Information Office
Student Loans Company
100 Bothwell Street, Glasgow G2 7JD

www.slc.co.uk
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From: Georgia Tickle <[FOI #594080 email]>
To: FOI requests at SLC <[SLC request email]>
Date: 31/07/2019 20:26
Subject: Freedom of Information request - Student Finance England Call
Recording

Dear Student Loans Company Limited,

I called Student Finance England in February 2019 and was given information
that is now contradictory to what I am being told now (July 2019). I wanted
to inquire as to whether all calls to Student Finance England are recorded,
and whether said recording could justify a claim for reimbursement, given
that what I was told in February was contradictory to that said to me in
July?

Yours faithfully,

G.T.

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FOI Requests, Y Cwmni Benthyciadau i Fyfyrwyr

Dear Ms Tickle

I refer to your recent email dated 31 July 2019 requesting the following
information under the Freedom of Information Act 2000 (“FOIA”):

"I wanted to inquire as to whether all calls to Student Finance England are
recorded, and whether said recording could justify a claim for
reimbursement, given that what I was told in February was contradictory to
that said to me in July?"

Response

In relation to your query concerning the recording of telephone
conversations, I can confirm that these are recorded although not retained
indefinitely. Information on how to request call recordings is reasonably
accessible to you by other means and accordingly would be exempt from
provision to you by SLC under and in terms of Section 21(1) of the FOIA. By
way of advice and assistance, this information can be found online at:
https://www.gov.uk/government/publicatio....

On whether or not any recording would be able to justify any claim for
reimbursement, that would be a matter to be determined on consideration of
all the relevant fact and circumstances.

Internal review process
If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review.

Internal review requests should be submitted within two months of the date
of receipt of the response to your original request and should be addressed
to the Freedom of Information Office, Student Loans Company Limited, 100
Bothwell Street, Glasgow, G2 7JD, or by email: [SLC request email].
Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a decision.
The Information Commissioner can be contacted at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Yours sincerely

Ray Gribben| Solicitor
Student Loans Company
100 Bothwell Street, Glasgow G2 7JD
ext: 33841 direct dial: 0141 243 3841

www.gov.uk/slc
Follow us at Twitter/SLCcomms for the latest corporate news and updates

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