Stats regarding quantity of missing grey bins customers have to pay for

anthony finlay made this Rhyddid Gwybodaeth request to Kirklees Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Kirklees Borough Council,

Please can you provide to me under the freedom of information act a detailed response to the following

1) How many grey bins have had to be paid for by customers during the year 2017 and the total income generated .

2) Please break this doen into postcode and area and delivery wagon and crew.

3) Please provide what exactly a customer has to do in between waiting a new bin being delivered and how without having to attend a recycle centre a customer is expected to have their household waste collected when there is no grey bin to put it into for collection

4) Please confirm that none of your refuse wagons have CCTV fitted to them

5) Please confirm what the response time is for complaints regarding bins being "lost" from the time a reference number has been generated.

Yours faithfully,

Anthony Finlay

Freedom Info, Kirklees Borough Council

Dear Mr Finlay,

I confirm receipt of your information request and that I am looking into this.

I will respond to you in due course.

Yours sincerely

Information Access Team
e: [email address]

This email and any attachments are confidential. If you have received it in error - notify the sender immediately, delete it from your system, and do not use, copy or disclose the information in any way. Kirklees Council monitors all emails sent or received.

dangos adrannau a ddyfynnir

Freedom Info, Kirklees Borough Council

1 Atodiad

Dear Mr Finlay

 

FoI 16374 - Statistics regarding quantity of missing grey bins customers
have to pay for

 

I am writing in response to your request dated 4 December 2017.  This has
been dealt with under the Freedom of Information Act 2000.

 

The Council’s response to your specific questions is set out below:

 

1)      How many grey bins have had to be paid for by customers during the
year 2017 and the total income generated .

 

1,326 grey bins have been paid for by customers during the year 2017 and
the total income is £33,150

 

2)      Please break this down into postcode and area and delivery wagon
and crew.

 

Please see attachment – Please note that the number of bins have been
broken down into crew and area

 

3)      Please provide what exactly a customer has to do in between
waiting a new bin being delivered and how without having to attend a
recycle centre a customer is expected to have their household waste
collected when there is no grey bin to put it into for collection

 

Once a bin has been paid for, the customer can get a collection by leaving
the bagged waste out for the refuse collection crews until the bin
arrives.

 

4)      Please confirm that none of your refuse wagons have CCTV fitted to
them

 

Our newer model wagons do have CCTV on them, the older vehicles do not.

 

5)      Please confirm what the response time is for complaints regarding
bins being "lost" from the time a reference number has been generated.

 

Once a resident has paid for the bin a message is sent digitally to the
bins list system  with a reference for the order and the order is on the
bin delivery list in 24 hours.

 

If you are not content with the handling of your request, you have the
right to ask for an internal review.  Requests for internal reviews should
be submitted within 2 months of the date of receipt of the response to
your original request and should be addressed to the Monitoring Officer,
1st floor, Civic Centre 3, Market Street, Huddersfield HD1 2EY. 
Alternatively, you can send an email to:
[1][email address]. 

 

Please remember to quote the reference number above in any future
communications.

 

If you are not content with the outcome of any review you have the right
under section 50 of the 2000 Act to apply to the Information Commissioner
for a decision as to whether your request for information has been dealt
with in accordance with the requirements of the Act.  The Information
Commissioner’s website is at [2]www.ico.org.uk and gives more information
about the role and duties of the Commissioner.  The Information
Commissioner can be contacted at: Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Yours sincerely

 

Information Access Team

The Democracy Service

Telephone: 01484 221000 (voice activated switchboard – please ask for
Freedom of Information)

 

This email and any attachments are confidential. If you have received it
in error - notify the sender immediately, delete it from your system, and
do not use, copy or disclose the information in any way. Kirklees Council
monitors all emails sent or received.

 

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